Pool Safety & Guest Experience Lead

Hyatt; ad-Dachiliyya; On-site; OMR 14,000 - 22,000; Full time

Job summary

Hyatt is seeking a dedicated pool duty attendant to ensure guest safety and deliver professional, friendly service at the hotel pool area. You will monitor swimmers, apply safety rules, maintain cleanliness, and assist guests with towels and sun loungers.

Responsibilities include reporting incidents, coordinating with security, setting up events, and upholding grooming standards and hotel rules. The role requires vigilance, strong communication and commitment to guest satisfaction.

Responsibilities

• Report to duty and leave on time.
• Ensure Guests are aware of all services and activities available at the pool.
• Check the chemical levels in swimming pools, and steam rooms and ensure its in the required level at the standard prior to guests using the pool.
• Regularly check the temperature of the pool to ensure they are at set standard.
• Consistently offer professional, friendly and engaging service.
• Provide a high level of guest satisfaction and safety through effective communication.
• Welcome the guest and assistance them with pool towel, escort them to the sun lounge
• Brief every guest using the pool with rule and regulation and ensure guest follow it.
• Ensure swimming pool surrounding area its clean and will presented.
• Constantly Monitor swimming activities for all the guests at the pool area and ensure they are safe
• Ensure the sun loungers are clean, umbrellas are in working shape and, in the correct position and proper working condition.
• Ensure that the umbrellas are fixed properly to their units and ensure that when the umbrellas are not in use they are tidied down for safety precaution.
• Palace extra attention to children, elderly and disabled guests to ensure they are safe.
• Use appropriate rescue techniques if observing swimmers in need of assistance.
• Observe the swimming are for dangerous conditions, unusual or safe activities and swimmers who are struggling.
• Caution swimmers regarding unsafe areas.
• Rescue swimmer in danger of drowning and administer first aid.
• Report accidents, injuries, and unsafe working conditions to the manager, attend and complete safety training and certifications as required by the management.
• Always follow company policies and procedures and proper grooming and personal appearance to be maintained.
• Monitor pool from lifeguard chair.
• Do not leave pools unattended.
• Assist risk & security team to cover unattended shift
• Assist in setting up and running of any special events.
• Put up umbrellas in morning, put down at night.
• Collect the towels at the pool and place in the laundry and coordinate deliver of towels to laundry.
• Report any defects, breakages to supervisor.
• Assist and cooperate with other hotel departments, managers and staff.
• Treat all guests and staff in a polite friendly manner.
• Any other duties deemed appropriate by managers.
• Make yourself familiar with all company rules regulations and emergency procedures.
• Attend training course as directed.
• Any changes you have for the duty rota must be given 7 clear days in advance.
• Portray the hotel/ company in a positive manner.
• Fully responsible for the health club facilities in hotel (pool area /steam/gym/)

Job description

Hyatt is seeking a dedicated pool duty attendant to ensure guest safety and deliver professional, friendly service at the hotel pool area. You will monitor swimmers, apply safety rules, maintain cleanliness, and assist guests with towels and sun loungers.

Responsibilities include reporting incidents, coordinating with security, setting up events, and upholding grooming standards and hotel rules. The role requires vigilance, strong communication and commitment to guest satisfaction.