Mgr-IT

Aloft Hotels; Muscat; On-site; OMR 9,000 - 13,000; Full time

Job summary

Aloft Hotels in Muscat seeks an IT Management professional to provide first- and some second-level support, including break-fix, installations, and maintenance of property-based systems. The role works within established guidelines to complete routine tasks and ensures technology assets are secured and compliant with vendor contracts.

The position requires 2-4 years in IT or related areas, with a high school diploma or GED, or a 2-year degree in IT/business Administration and related experience.

Qualifications

• High school diploma or GED; 2-4 years experience in the Information Technology or related professional area.
• 2-year degree from an accredited university in Business Administration, Information Technology, or related major; 2 years experience or related professional area.
• System-related professional certifications desired.

Responsibilities

• Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
• Confirms that property/properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
• Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices for their property/properties.
• Conducts periodic inventories of applications and hardware; prepares reports as requested.
• Confirms that technology assets are secured.
• Complies with technology-related vendor contracts.

Job description

Additional Information

Job Number

26123091

Job Category

Information Technology

Location

396 Ghala, Al Azaiba South, Post Box 1465, Muscat 130, OmanVIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Management

Job Summary

Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated property/properties. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes.

CANDIDATE PROFILE

Education And Experience

Required:

• High school diploma or GED; 2-4 years experience in the Information Technology or related professional area.

OR

• 2-year degree from an accredited university in Business Administration, Information Technology, or related major; 2 years experience or related professional area.

Preferred:

• System-related professional certifications desired.

CORE WORK ACTIVITIES

Managing Technology Needs within Budget Targets

• Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
• Confirms that property/properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
• Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices for their property/properties.
• Conducts periodic inventories of applications and hardware; prepares reports as requested.
• Confirms that technology assets are secured.
• Complies with technology-related vendor contracts.

Building and Sustaining Relationships with Customers

• Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
• Provides customer service to associates at dedicated property/properties.
• Responds to inquiries from customers/vendors/peer group.
• Provides detailed status reports as requested.

Verifying Client Technology Needs are Met

• Assists in disaster recovery and business continuity as it relates to technology.
• Provides technical guidance.
• Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) and Request Center Processes.
• Supports guest and associate internet access requirements.
• Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.
• Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.
• Moves/adds/changes PCs/peripherals; migrating data when necessary.
• Performs routine desktop backup as scheduled or directed.
• Provides end-user support.
• Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.
• Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources.
• Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
• Pulls through support for corporate, regional and property initiatives.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

雅乐轩酒店不落俗套，但也不会太过前卫。酒店致力于为来往宾客提供温馨舒适的落脚点。无论是遛狗途中小酌一杯、会议结束后同事聚会、看望城中亲朋好友，还是欣赏热门乐队演出，我们现代个性的设施环境是休闲社交的理想选择。雅乐轩欢迎自信乐观、勇于突破的自我表达者加入我们的大家庭。如果您也期待与他人建立良好关系，那么雅乐轩一定不会令您失望。加入雅乐轩酒店，便是加入万豪国际集团的非凡品牌组合。从这里扬帆起航， 发挥个人价值，追求 人生目标，融入 卓越国际团队，展现 真我风采。