IT Manager

Aloft Hotels; Muscat; On-site; OMR 13,000 - 27,000; Full time

Job summary

Aloft Hotels is seeking an Information Technology professional to provide first- and some second-level support for our property-based systems, including repairs, installations, and maintenance. The role requires working within established guidelines to ensure reliable technology services across designated properties.

Responsibilities include budgeting input, device provisioning, security compliance, disaster recovery coordination, and end-user support.

Qualifications

• High school diploma or GED required with 2-4 years IT experience.
• 2-year degree from an accredited university in Information Technology or Business Administration, or related major; 2 years experience in a related area.
• System-related professional certifications are desirable.

Responsibilities

• Assist IT leadership with CAPEX and operating budgets based on project needs.
• Ensure property IT compliance with Marriott policies and Information Security Manuals; implement solutions as directed.
• Place equipment orders for PCs, telecoms, local servers/networks and process related invoices.
• Conduct periodic inventories of applications and hardware; prepare requested reports.
• Ensure technology assets are secured and compliant with vendor contracts.
• Write and present proposals, analyses, and project plans; provide customer service to property associates.
• Escalate IT support through supervisor or Marriott resources; provide end-user support and status updates.
• Assist in disaster recovery and business continuity planning related to technology; provide technical guidance.
• Coordinate server maintenance, backups, and secure server environments; support corporate and regional initiatives.

Education

High school diploma or GED

2-year degree in Information Technology or Business Administration

System-related professional certifications

Job description

Additional Information

Job Number 26123091

Job Category Information Technology

Location 396 Ghala, Al Azaiba South, Post Box 1465, Muscat 130, OmanVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated property/properties. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 2-4 years experience in the Information Technology or related professional area.
• 2-year degree from an accredited university in Business Administration, Information Technology, or related major; 2 years experience or related professional area.

OR

• System-related professional certifications desired.

CORE WORK ACTIVITIES

Managing Technology Needs within Budget Targets

• Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
• Confirms that property/properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
• Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices for their property/properties.
• Conducts periodic inventories of applications and hardware; prepares reports as requested.
• Confirms that technology assets are secured.
• Complies with technology-related vendor contracts.

Building and Sustaining Relationships with Customers

• Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
• Provides customer service to associates at dedicated property/properties.
• Responds to inquiries from customers/vendors/peer group.
• Provides detailed status reports as requested.

Verifying Client Technology Needs are Met

• Assists in disaster recovery and business continuity as it relates to technology.
• Provides technical guidance.
• Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) and Request Center Processes.
• Supports guest and associate internet access requirements.
• Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.
• Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.
• Moves/adds/changes PCs/peripherals; migrating data when necessary.
• Performs routine desktop backup as scheduled or directed.
• Provides end-user support.
• Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.
• Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources.
• Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
• Pulls through support for corporate, regional and property initiatives.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.