Manager- Business Transformation

Tanqeeb; Muscat; On-site; OMR 18,000 - 24,000; Full time

Job summary

Tanqeeb seeks a transformational leader to head enterprise-wide business transformation initiatives in banking. You will drive end-to-end process re-engineering, digital enablement, and automation across branches and back-office operations.

The role requires strong strategic thinking, hands-on execution, and the ability to lead cross-functional teams including IT, Operations, Risk, and Vendors. Banking domain expertise is essential.

Qualifications

• Minimum 10+ years in banking/financial services.
• Minimum 6+ years in Business Transformation/Change Management.
• Hands-on experience in branch and back-office operations, core banking, and BPM systems.
• Experience leading large-scale operational transformation initiatives.

Responsibilities

• Lead enterprise process transformation across branches and operations.
• Drive end-to-end process re-engineering and digital enablement.
• Oversee Core Banking implementation and BPM projects (Newgen or similar).
• Draft BRD, Functional Specifications, Solution Design, and UAT strategy.
• Improve controls, regulatory compliance, and risk mitigation.
• Drive RPA and AI-enabled automation to reduce manual efforts.

Skills

Banking domain expertise

Change management

Stakeholder management

Digital transformation

RPA & AI exposure

Leadership

Education

MBA/PG Diploma in Business Mgmt

Any Graduation

Tools

T24

Newgen BPM

Job description

Education Any Graduation, MBA/PG Diploma in Business Mgmt

The Manager Business Transformation will lead and deliver enterprise-wide operational transformation initiatives across the bank to include branches and Back-Office Operations. The role is accountable for driving end-to-end process re-engineering, digital transformation, system implementation, and operational risk enhancement initiatives to ensure:

• Operational efficiency and cost optimization
• Strong internal controls and fraud prevention
• Regulatory compliance and audit readiness
• Adoption of emerging technologies and automation

This role requires a self-driven change leader who combines strategic thinking with hands‑on execution capability and can independently drive initiatives while effectively managing cross‑functional teams.

Principal Accountabilities

• Enterprise Process Transformation
  • Identify high‑impact transformation opportunities across branches and operations.
  • Conduct detailed End-to-End (E2E) analysis of As-Is processes.
  • Perform GAP analysis covering efficiency, control weaknesses, fraud risk exposure, and compliance gaps.
  • Redesign processes aligned with best practices, regulatory requirements, and digital enablement.
  • Lead implementation from concept to post‑go‑live stabilization.
• Core Banking & BPM Implementation Leadership
  • Act as Business Lead in Core Banking transformation projects (e.g. implementation / upgrades).
  • Lead BPM implementation initiatives (e.g., Newgen or similar workflow automation platforms).
  • Draft and review:
    • Business Requirement Documents (BRD)
    • Functional Specifications
    • Solution Design Documents
    • UAT strategy and execution
  • Ensure seamless integration between core systems, digital platforms, and operational workflows.
• Digital & Automation Enablement
  • Identify opportunities for:
    • Robotic Process Automation (RPA)
    • Artificial Intelligence (AI)-enabled decision tools
    • Workflow automation
    • Process digitization
    • Open Banking and API integration
  • Drive reduction of manual intervention and operational risk.
  • Ensure technology adoption improves both customer journey and employee productivity.
• Embed strong preventive and detective controls within redesigned processes.
• Minimize internal and external fraud exposure.
• Ensure alignment with regulatory requirements and internal audit standards.
• Partner with Risk, Compliance, and Internal Audit to proactively close control gaps.
• Project & Change Management
  • Lead multiple transformation projects simultaneously.
  • Manage cross‑functional teams including IT, Operations, Branches, Risk, and Vendors.
  • Conduct Steer Cos, working groups, stakeholder alignment sessions.
  • Ensure structured communication to impacted stakeholders.
  • Drive user adoption and behavioral change across the organization.
• Governance & Management Reporting
  • Develop and publish structured MIS dashboards for:
    • Transformation pipeline
    • Benefits realization
    • Risk mitigation status
    • Project milestones
  • Provide management updates to Executive Leadership.
  • Ensure clear tracking of ROI and operational impact.

Desired Candidate Profile

We are looking for a transformational leader with strong banking domain expertise.

Requirements and Personal Specifications

We are looking for a transformational leader with strong banking domain expertise.

• Minimum 10+ years of banking / financial services experience.
• Minimum 6+ years in Business Transformation / Change Management roles.
• Strong hands‑on experience in:
  • Branch Operations
  • Back‑office Operations
  • Core Banking Implementation (T24 preferred)
  • BPM systems (Newgen or equivalent)
• Experience leading large‑scale operational transformation initiatives.

Technical & Functional Competencies

• Core Banking Systems (T24 preferred)
• BPM / Workflow Automation (Newgen preferred)
• Process Re‑engineering & Lean methodology
• Regulatory compliance implementation
• RPA and AI exposure preferred
• Self‑driven and results‑oriented
• Ability to work independently and take ownership
• Ability to influence senior leadership
• Strong analytical and problem‑solving skills
• Hands‑on executor (not only strategic thinker)
• Able to manage teams while also performing ad‑hoc deep‑dive tasks