Industry Business Manager

Gender; Muscat; On-site; OMR 120,000 - 180,000; Full time

Job summary

SGS is seeking a visionary Industrial leader to develop and execute a growth-driven strategy that aligns with regional and corporate objectives. You will lead market intelligence, portfolio expansion, and strategic partnerships to accelerate business growth.

In this role, you will own financial and operational performance, monitor KPIs, and advise senior leadership. You will build executive relationships, drive customer satisfaction, and ensure compliance and safety across the organization.

Qualifications

• 15+ years of progressive leadership experience in large-scale operations.
• Proven track record of driving growth and operational excellence.
• Strong commercial acumen with ability to develop strategic partnerships.
• Fluent in English, written and spoken.

Responsibilities

• Develop and execute the Industrial business strategy, ensuring alignment with regional and corporate objectives while driving sustainable growth, profitability, and market leadership.
• Identify and capitalize on emerging market opportunities through strategic market intelligence, competitive analysis, customer insights, and industry trend assessment to expand market share and service offerings.
• Define and deliver short- and long-term business plans, including portfolio expansion, new service development, diversification initiatives, and strategic partnerships to accelerate business growth.
• Own the financial and operational performance of the business, monitoring key performance indicators and providing strategic insights and recommendations to senior leadership.
• Build and strengthen executive-level customer relationships, positioning SGS as a trusted partner while driving customer satisfaction, retention, and long-term revenue growth.
• Champion a strong culture of safety, ethics, quality, and compliance, ensuring full adherence to SGS policies, regulatory requirements, and industry best practices.
• Represent the Industrial business internally and externally, strengthening SGS market presence, industry influence, and strategic stakeholder relationships.

Skills

Leadership

Strategic planning

P&L management

Stakeholder management

Customer relationships

English fluency

Job description

Job Description

Develop and execute the Industrial business strategy, ensuring alignment with regional and corporate objectives while driving sustainable growth, profitability, and market leadership. Identify and capitalize on emerging market opportunities through strategic market intelligence, competitive analysis, customer insights, and industry trend assessment to expand market share and service offerings. Define and deliver short- and long-term business plans, including portfolio expansion, new service development, diversification initiatives, and strategic partnerships to accelerate business growth. Own the financial and operational performance of the business, monitoring key performance indicators and providing strategic insights and recommendations to senior leadership. Build and strengthen executive-level customer relationships, positioning SGS as a trusted partner while driving customer satisfaction, retention, and long-term revenue growth. Optimize operational efficiency, resource allocation, and service delivery models to enhance productivity, profitability, quality, and customer experience. Lead, develop, and inspire high-performing teams, fostering a culture of accountability, collaboration, innovation, and continuous improvement across employees and subcontractors. Champion a strong culture of safety, ethics, quality, and compliance, ensuring full adherence to SGS policies, regulatory requirements, and industry best practices. Represent the Industrial business internally and externally, strengthening SGS market presence, industry influence, and strategic stakeholder relationships.

Desired Candidate Profile

• 15+ years of progressive leadership experience managing large-scale operations, with a proven track record of driving business growth, operational excellence, and organizational performance.
• Strong commercial acumen with a growth-oriented mindset and a proven ability to identify, develop, and capitalize on market opportunities.
• Proven P&L leadership with full accountability for revenue growth, profitability, cost optimization, and sustainable business performance.
• Exceptional stakeholder management, negotiation, and influencing skills, with the ability to build trusted relationships with customers, partners, regulators, and senior executives.
• Strong customer-centric approach with a track record of developing strategic client relationships and driving long-term business partnerships.
• Strategic thinker with the ability to translate business strategy into actionable plans and deliver measurable results through effective execution.
• Experience operating in fast-paced, growth-oriented, and matrix organizations, balancing strategic priorities with operational demands.
• Experience within the Middle East region is highly preferred.
• Fluent in English, both written and spoken.