Hotel CCTV Operator — Vigilant Security & Incident Response

Sofitel; As Sudiyah; On-site; OMR 2,200 - 3,800; Full time

Job summary

Accor is seeking a CCTV Operator to monitor surveillance across hotel areas, maintain continuous observation of guest spaces, entrances, back-of-house, and restricted zones. You will identify suspicious activities and report them to the Security Supervisor, documenting incidents and ensuring confidentiality.

Work involves reviewing footage, coordinating with Security, Front Office, Engineering, and other departments, and responding to emergencies while maintaining logs and compliance with

Qualifications

• High School Diploma or equivalent; additional security-related training is an advantage.
• Experience as CCTV Operator or in security within hospitality preferred.
• Good knowledge of CCTV systems and monitoring procedures.

Responsibilities

• Monitor CCTV cameras and surveillance systems across all hotel areas.
• Maintain continuous observation of guest areas, entrances, exits, back-of-house, parking, and sensitive locations.
• Identify and report suspicious activities to Security Supervisor or Management.
• Respond promptly to security incidents observed via CCTV.
• Record and maintain logs of incidents and observations.
• Review and retrieve CCTV footage for investigations or follow-up.
• Keep recordings and information confidential and secure.
• Coordinate with Security, Front Office, Engineering and other departments as needed.
• Monitor access points and restricted areas for compliance with procedures.
• Report equipment malfunctions to Security Supervisor and IT/Engineering.
• Assist investigations by providing relevant CCTV footage per procedures.
• Maintain professional confidentiality regarding guests, colleagues, incidents, and operations.
• Follow all security policies, emergency procedures, and legal requirements.
• Perform other duties related to security and surveillance as assigned.

Skills

CCTV surveillance

Attention to detail

Communication skills

Calm under pressure

Integrity & confidentiality

Education

High School Diploma

Security-related training

Tools

Security monitoring software

Job description

Accor is seeking a CCTV Operator to monitor surveillance across hotel areas, maintain continuous observation of guest spaces, entrances, back-of-house, and restricted zones. You will identify suspicious activities and report them to the Security Supervisor, documenting incidents and ensuring confidentiality.

Work involves reviewing footage, coordinating with Security, Front Office, Engineering, and other departments, and responding to emergencies while maintaining logs and compliance with