Head of IT Operations & DevOps (Fintech Production)

Coorbiz; As Sudiyah; On-site; OMR 7,690 - 11,535; Full time

Benefits offered by this job

Competitive salary and bonuses

Health, dental, and vision insurance

Retirement savings plan with company match

Professional development budget

Job summary

Coorbiz in Oman is seeking a seasoned IT Operations Manager to oversee production environments and IT service delivery. This senior leadership role requires strong expertise in building high-performing teams and implementing operational frameworks to support client growth. Applicants should have significant experience in digital banking and fintech, with proven skills in managing L1, L2, and L3 support tiers. The role offers a competitive salary, performance bonuses, and strong benefits including health insurance and a retirement plan.

Qualifications

• 10+ years of experience in IT operations and support.
• 5+ years in a leadership or management role.
• Proven track record in digital banking or fintech.

Responsibilities

• Lead entire production support function across L1, L2, and L3 tiers.
• Design ITIL-aligned processes for incident management.
• Act as senior operations representative in client engagements.

Skills

Leadership skills

Communication skills

Problem-solving abilities

DevOps practices

Monitoring tools expertise

Education

Bachelor’s or Master’s degree in Computer Science or related field

Tools

Splunk

Grafana

Prometheus

OpenShift

Kubernetes

Job description

Coorbiz in Oman is seeking a seasoned IT Operations Manager to oversee production environments and IT service delivery. This senior leadership role requires strong expertise in building high-performing teams and implementing operational frameworks to support client growth. Applicants should have significant experience in digital banking and fintech, with proven skills in managing L1, L2, and L3 support tiers. The role offers a competitive salary, performance bonuses, and strong benefits including health insurance and a retirement plan.