Guest Service Officer

Hyatt Place; As Sudiyah; On-site; OMR 9,612 - 13,457; Full time

Job summary

Hyatt Place is seeking a passionate Guest Service Officer for the opening of Hyatt Place Al Ula in Oman. The officer will deliver exceptional guest experiences, assisting with front office services and ensuring a warm welcome.

Responsibilities include managing guest check-ins and check-outs, providing information about hotel services, and addressing inquiries promptly. Candidates should have prior customer service experience, preferably in hospitality, and strong communication skills.

Qualifications

• Previous experience in front office, guest services, or customer service within hotels.
• Strong customer service orientation and passion for hospitality.
• Good knowledge of front office operations and guest service standards.

Responsibilities

• Welcome guests and assist with check-in and check-out procedures.
• Provide accurate information about hotel facilities and services.
• Respond promptly to guest inquiries and concerns.

Skills

Customer service orientation

Knowledge of front office operations

Organizational skills

Multitasking ability

Communication skills

Job description

Organization - Hyatt Place Al Ula

We are looking for a passionate Guest Service Officer to support the opening of Hyatt Place Al Ula. Hyatt Place AlUla represents a significant milestone in Hyatt’s expansion across the region and will feature 215 guestrooms, two food and beverage outlets, meeting space, swimming pool and a fitness center appealing to both leisure and business travelers.

Your Role

As the Guest Service Officer, you’ll be responsible for delivering exceptional guest experiences by providing efficient front office services, assisting guests throughout their stay, and ensuring a warm and professional welcome at all times.

Key Responsibilities

• Welcome guests and assist with check-in and check-out procedures in a professional and courteous manner
• Provide accurate information about hotel facilities, services, and local attractions
• Respond promptly to guest inquiries, requests, and concerns to ensure guest satisfaction
• Handle room reservations, amendments, and guest profiles as required
• Process payments and maintain accurate guest accounts and billing records
• Coordinate with housekeeping, engineering, and other departments to support guest needs
• Manage guest complaints effectively and elevate issues when necessary
• Maintain up-to-date knowledge of hotel products, services, and promotions
• Ensure compliance with front office procedures, service standards, and operational policies
• Support pre-opening front office preparations and operational readiness

Qualifications

• Previous experience in front office, guest services, or customer service, preferably within hotels
• Strong customer service orientation and passion for hospitality
• Good knowledge of front office operations and guest service standards
• Ability to handle guest requests and resolve issues professionally
• Strong organizational and multitasking skills
• Ability to work effectively in a fast-paced environment
• Good communication and interpersonal skills
• Excellent English communication skills