Guest Relations & Wellness Concierge

InterContinental Hotels Group; Oman; On-site; OMR 5,580 - 7,812; Full time

Benefits offered by this job

Equal opportunity employer

Unique remote working environment

Job summary

InterContinental Hotels Group is seeking a Guest Relations Officer at Six Senses Zighy Bay in Oman. The role involves handling guest inquiries, managing telephone operations, and ensuring excellent customer service.

Ideal candidates will have at least one year of experience in hospitality, proficiency in MS Office and hospitality software, alongside a high school diploma. The position is set in a remote location, offering a unique working environment.

Qualifications

• At least 1 year experience in a similar hotel operational setting.
• Excellent command of written and spoken English.
• Ability to live in a remote location and travel on single status.

Responsibilities

• Oversee daily operations of the telephone operators during the shift.
• Provide friendly and efficient responses to guest inquiries.
• Assist in booking and taking requests for reservations.

Skills

Customer service

Communication

Technical proficiency in hospitality software

Education

High school diploma or equivalent

Hospitality diploma/degree

Tools

MS Office

POS systems

PMS

CRM platforms

Job description

InterContinental Hotels Group is seeking a Guest Relations Officer at Six Senses Zighy Bay in Oman. The role involves handling guest inquiries, managing telephone operations, and ensuring excellent customer service.

Ideal candidates will have at least one year of experience in hospitality, proficiency in MS Office and hospitality software, alongside a high school diploma. The position is set in a remote location, offering a unique working environment.