Front Office Supervisor- Six Senses Zighy Bay

InterContinental Hotels Group; Oman; On-site; OMR 13,457 - 17,302; Full time

Job summary

InterContinental Hotels Group is seeking a Front Office Supervisor for Six Senses Zighy Bay in Oman. The ideal candidate will manage arrivals and departures, ensure guest satisfaction, and maintain high service standards. A hospitality diploma and at least 2 years’ experience are required, along with excellent English skills.

This position emphasizes sustainability, wellness, and emotional hospitality, offering a unique chance to engage with guests in a remote location.

Qualifications

• At least 2 years’ experience in a similar hotel operational setting.
• Ability to live in a remote location for extended periods and travel on single status.

Responsibilities

• Review arrivals and departures to coordinate activities.
• Ensure rooms are checked prior to guest check-in.
• Handle guest feedbacks, inquiries and comments.

Skills

MS Office (Word, Excel, PowerPoint, Outlook)

Knowledge of hotel systems (POS, PMS, CRM)

Excellent command of English

Education

High school diploma or equivalent

Hospitality diploma/degree

Job description

As Front Office Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

• Review arrivals and departures to plan for the next day’s activities. Coordinate arrivals, departures and billing requirements. Block rooms for arrivals and ensures any discrepancies are resolved.
• Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.
• Ensure rooms are checked prior to guest’s check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
• Implement and maintain guest recognition program.
• Assist in scheduling, training and providing feedback to Front Office Receptionist.
• Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.
• Ensure all equipment of the department is kept clean and in good working condition.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

• High school diploma or equivalent and at least 2 years’ experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. Familiar with various hotel systems including POS, PMS and CRM platforms. Knowledge of hotel/resort policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.
• Excellent command of written and spoken English, and able to live in a remote location for extended periods of time and travel on single status.

The above is intended to provide an overview of the role and responsibilities for a Front Office Supervisor at Six Senses Zighy Bay. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.