F&B Service One Agent | Saudi National Talent

Merex Investment Group; As Sudiyah; On-site; Full time

Benefits offered by this job

Supportive work environment

Learning & Development programmes

Colleague discounts on food and stays

Health care and insurance benefits

Locally competitive salary

Job summary

A luxury hospitality provider in Al Buraymi Governorate is seeking a Service One Agent (Saudi National Talent) in Food & Beverage. The successful candidate will manage incoming calls, handle guest requests, and ensure satisfaction in a 5-star hotel environment. Ideal applicants should have a high school diploma and preferably hold a hospitality diploma with 1-2 years of relevant experience. The role offers a supportive work environment and various benefits including colleague discounts and professional development opportunities.

Qualifications

• 1-2 years of experience in a 5-star hotel.
• Experience of working in an international capacity.
• Demonstrate understanding of cultural differences.

Responsibilities

• Answer all calls promptly and professionally.
• Handle incoming and outgoing messages.
• Manage emergencies and ensure requests are addressed promptly.
• Participate in daily briefings and handle guest requests.
• Record wake-up calls accurately.
• Update information boards and email reports.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Education

High school diploma or secondary education

Diploma/Degree in Hospitality Industry

Job description

A luxury hospitality provider in Al Buraymi Governorate is seeking a Service One Agent (Saudi National Talent) in Food & Beverage. The successful candidate will manage incoming calls, handle guest requests, and ensure satisfaction in a 5-star hotel environment. Ideal applicants should have a high school diploma and preferably hold a hospitality diploma with 1-2 years of relevant experience. The role offers a supportive work environment and various benefits including colleague discounts and professional development opportunities.