Expert- Hubbing Business

Zain Omantel International (ZOI); Muscat; On-site; OMR 12,000 - 21,000; Full time

Job summary

Zain Omantel International (ZOI) is seeking an experienced professional to acquire and manage carrier and mobile services customers, driving wholesale mobility solutions and related products. You will build strong customer relationships and ensure sales and market share targets align with the wholesale strategy.

You will oversee relationships with international wholesale clients, monitor revenue objectives, and coordinate cross-functional teams to deliver tailored solutions.

Qualifications

• Bachelor’s degree required in telecom, business or engineering.
• Minimum 5–8 years’ progressive experience managing international wholesale mobility accounts (messaging/signalling/IPX/GRX/API’s and VAS).
• Experience in acquiring and managing carrier & mobile services customers and meeting sales targets.

Responsibilities

• Manage and develop relationships with international Wholesale clients.
• Monitor annual revenue objectives, SLAs and KPIs.
• Coordinate with internal units to tailor solutions and ensure SLA delivery.
• Prepare bi-weekly/monthly reports on deals, revenue, and forecasts.
• Oversee pricing, tariffs, and traffic routing with internal teams.
• Drive upsell/cross-sell of mobility services to grow market share.

Skills

MS Office

Contract & Agreements reading

Account plans & budgeting

Telecom domain knowledge

Traffic trend analysis

Voice management systems

Wholesale international business

Project management

Fixed and mobile networks

Education

Bachelor’s degree (Telecom, business or Engineering)

Tools

Business Objects

ASCADE

Job description

About the Role

Acquire and manage carrier & mobile services customers for ZOI to offer wholesale mobility services and other related products, building up excellent customer relationships and ensure that sales and market share targets are met, in line with the overall wholesale strategy and goals.

Responsibilities

1. Customer Relationships

• Overall customer relationship management
• Monitoring and managing the annual customer revenue objectives, SLAs and KPIs.
• Closely monitor and ensure successful delivery of tailored solutions to client needs by relaying client service requirements and follow up with the various internal units.
• Meet sales targets
• Develop and convert the sales pipeline to actual sales

2. Communication

• Communicate with other departments on issues that relates to the day to day business – including but not limited to finance, technical, switching departments.
• Communicate with customers and potential customers on the vaious services and products that ZOI can offer
• Communicate the solutions and services that ZOI can offer to the existing and potential customers
• Develop the staff and work on the knowledge transfer

3. Reporting

• Daily monitor voice traffic trend related and identify abnormalities/opportunities/weakness, and propose/take the necessary actions.
• Provide bi-weekly/Monthly reporting to management containing:

• Customer visits/calls
• Ongoing deals
• Expected close date of ongoing deals
• Closed deals
• Sales revenue and Forecast
• Budgeting

• Daily monitor the quality reports and coordinates the necessary actions to resolve any issues.
• Produce project & financial reports as demanded. (min monthly)
• Work with wholesale billing and settlement teams to ensure proper invoices and billing of the client.
• Coordinate with all internal teams to configure the billing system with the appropriate tariffs, traffic routing.
• Monitor the Quality of Service (QoS), capacity with the voice clients, and expand the links where necessary.

4. Sales

• To provide, develop and update strategic and financial plans of international telecom accounts such as but not limited to (international gateways, international Hubs and aggregators)
• Develop and manage relationship with international Wholesale clients and ensure a level of satisfaction and growth is met.
• Collecting client’s requirements and providing input to wholesale marketing on new product/service development and tariff
• Supervise coordination with Regulatory and Legal Affairs to ensure compliance and appropriateness of contracts and associated activities.
• Manage and Provide input to Voice related agreements.
• Conduct market intelligence on current pricing structure, and market practices for the direct and indirect voice relationship.
• Monitor price changes, and compare the termination among all providers to identify cost optimizations.
• Work out on trading (buying/selling) of messaging traffic across the clients while maintaining/increasing, market share, revenues and profitability
• Upselling/cross selling mobility services like signalling/IPX/GRX/API’s
• Expand the number of customers in-line with the wholesale strategies.
• Maintain revenue forecasts for monthly and quarterly objectives.

Education / Certifications

• Bachelor’s degree in any discipline (Preferably in Telecom, business administration or Engineering)

Experience

• 5 to 8 years of progressive experience in in managing various accounts, specifically in the international wholesale mobility business (messaging/signalling/IPX/GRX/API’s and VAS services)

Knowledge / Technical Skills

• Requires proficiency in MS Office, to include Word, Excel, and power points
• Ability to read and interpret contracts and agreements, financial reports and figures.
• Ability to put together and manage Account plans/budgeting report
• Has a telecommunication domain knowledge in the international market
• Ability to conduct traffic trend analysis
• Has the Knowledge and the Ability to work with business object tool or ASCADE, or any other voice management system
• Good understanding of the wholesale international business.
• Good Project management skills and practices
• Good knowledge of the fixed and the mobile networks and services.
• Arabic speaking is preferred.

Equal Opportunity Statement

At ZOI, we are committed to diversity and inclusivity in our workforce. We encourage applications from all qualified individuals.