Director OF Operations

Employment; Muscat; On-site; OMR 23,000 - 35,000; Full time

Job summary

Courtyard by Marriott Oman in Muscat seeks a Director of Operations to lead hotel-wide operations across Front Office, F&B, Housekeeping, and Engineering, ensuring brand standards and guest satisfaction.

The ideal candidate has a strong F&B background, luxury resort experience, GCC market knowledge, and Marriott brand exposure; pre-opening resort experience is a plus.

Qualifications

• Strong F&B background with proven operational leadership in multi-department hotel operations.
• Experience in luxury/upscale resort environments preferred.
• Minimum 3–5 years senior operational leadership in GCC hospitality market.
• Proven track record in guest satisfaction, employee engagement, financial performance.
• Courtyard/Marriott brand experience is an advantage.
• Pre-opening resort experience is highly desirable.

Responsibilities

• Lead hotel operations across Front Office, Business Center, Recreation/Health Club, Housekeeping, F&B/Culinary, and Engineering/Maintenance.
• Develop and implement operational strategies to meet Marriott brand standards and guest expectations.
• Drive revenue growth and maximize departmental financial performance.
• Engage employees and maintain positive owner relations.
• Collaborate with department heads to execute property-wide strategies.

Skills

F&B leadership

Hotel operations

GCC experience

Luxury/resort background

Marriott brand experience

Job description

Industry Hospitality Management and Luxury Hotel Services

Functions as the strategic business leader of the property's Hotel Operations and reports directly to the General Manager. Areas of responsibility include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. The position works closely with department heads to develop and implement operational strategies, ensuring full execution of Marriott brand standards, service excellence, and key brand initiatives.

The Director of Operations is responsible for ensuring that all hotel operations meet brand standards, exceed guest expectations, enhance employee engagement, drive revenue growth, and maximize departmental financial performance while maintaining positive owner relations. The role develops and implements property-wide strategies that deliver exceptional products and services, providing a strong return on investment.

The ideal candidate must possess a strong Food & Beverage background with proven operational leadership experience. Previous resort experience is highly preferred, particularly within luxury or upscale resort environments. Experience working within the GCC region is essential, with a thorough understanding of regional market dynamics, guest preferences, and hospitality operations.

Additional Candidate Profile Requirement

Candidate Profile

• Strong Food & Beverage operational background with demonstrated success in leading multi-department hotel operations.
• Previous resort experience preferred.
• Minimum 3-5 years of senior operational leadership experience in the GCC hospitality market.
• Proven track record in driving guest satisfaction, employee engagement, financial performance, and owner relations.
• Marriott brand experience is an advantage.
• Pre-opening resort experience is highly desirable.

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Leasure experience

Oman local market experience or GCC experience

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip.  We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.