Director of Leisure Sales

Kempinski Hotel Muscat; Muscat; On-site; OMR 19,225 - 26,915; Full time

Job summary

Kempinski Hotel Muscat is looking for a Sales and Marketing Director to manage and grow the leisure segment, with a focus on European tour operators and luxury market agents. The ideal candidate should have at least 2 years of experience in a similar luxury resort or hotel role and familiarity with managing accounts within European markets.

This position involves coordinating with the sales team, conducting site inspections, and ensuring effective documentation of all sales actions. Proficiency in German is a plus.

Qualifications

• At least 2 years of relevant experience in a high-end luxury resort or hotel.
• 2-3 years of experience working with tour operators in the European market.
• Proficiency in German is a plus.

Responsibilities

• Assist Directors in managing the sales team.
• Responsible for key account management.
• Conduct site inspections.
• Adhere to corporate SOPs.
• Cross-sell other Kempinski Hotels.

Skills

Key account management

Client appointment management

Prospecting new accounts

Knowledge of European markets

Sales action planning

Timely contracting

Documenting sales actions

Database management (OPERA)

Understanding company sales vision

Job description

Key Responsibilities

• Assist the Director of Sales and Marketing in the management of the sales team, especially in the absence of the Director of Sales & Marketing and occasionally to Hotel Manager.
• Attend internal meetings and conference calls, client appointments, and client events in the absence of the Director of Sales & Marketing.
• Responsible for key account management on an assigned account (base or geographic area), ensuring revenue maximization, achievement of personal targets, and increasing fair market share versus competitor set.
• Responsible for prospecting new accounts.
• Responsible for all segments of assigned geographical markets, which may include, but not be limited to, European markets.
• Conduct site inspections.
• Adhere to the corporate SOPs.
• Follow up of tentative bookings in the assigned markets.
• Have detailed knowledge of the competitor set.
• Have detailed knowledge of all services provided by the hotel and all relevant facts and figures of the hotel.
• Responsible for timely contracting from the client base responsible for.
• SMART contracting to ensure optimum yielding during annual rate negotiations.
• Attend trade shows, sales blitz, workshops, etc. in the assigned markets.
• Assist the Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly.
• Assist the Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions.
• Execute sales actions within the set cost budget structure.
• Cross‑sell other Kempinski Hotels.
• Aim to achieve the Company Sales Vision.
• Document all sales actions in SFA (S&C).
• Update OPERA contact database at all times.
• Understand and follow the Company Sales Vision.
• Participate in Duty Manager rota.
• Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
• Ensure that all potential and real hazards are reported and rectified immediately.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Leisure Segment Focus

The Director of Sales will be responsible for managing the leisure segment, specifically focusing on tour operators and luxury market agents in European markets, with a strong emphasis on Germany, Austria, Switzerland, Scandinavia, the UK, and France.

Skills, Knowledge and Expertise

• At least 2 years of relevant experience in a similar role within a high‑end luxury resort or hotel.
• 2–3 years of experience working with tour operators in the European market.
• Proficiency in German is a plus.