Director of Housekeeping

Chedi Hospitality; Muscat; On-site; OMR 40,000 - 60,000; Full time

Job summary

The Chedi Muscat seeks an experienced Director of Housekeeping to lead pre-opening through full resort operations. You will establish the department, build a high-performing team and uphold The Chedi's understated elegance.

This role requires luxury hospitality expertise, hands-on leadership, and a proven track record in OS&E, linen management, budgeting and sustainable practices, with fluency in English; Arabic is a plus.

Qualifications

• Minimum 10 years of housekeeping experience in luxury hospitality.
• At least 3 years in a Director of Housekeeping or Executive Housekeeper role at a five-star hotel or resort.
• Experience with luxury resort pre-openings and complex properties.
• Proven ability to lead diverse teams and manage outsourced service providers.
• Fluency in English; Arabic is an advantage.

Responsibilities

• Develop the housekeeping organisation structure, manpower plan, recruitment schedule, training programme and readiness plan for pre-opening.
• Establish SOPs, cleaning protocols, inspection routines and quality control in line with brand standards.
• Oversee OS&E and procurement: linen, uniforms, equipment, supplies.
• Recruit, train and lead a multicultural housekeeping team including supervision of outsourced staff.
• Coordinate with Engineering, Front Office and Villa Operations on room readiness and snagging.

Skills

Leadership

Budgeting

Team development

Quality assurance

Communication

Coaching

Education

Degree in Hospitality Management

Job description

The Role

We are seeking an experienced and highly motivated Director of Housekeeping to lead the development and implementation of all housekeeping operations from pre-opening through to full resort operations. Reporting to the Director of Rooms where applicable you will be responsible for establishing the department, building a high-performing team and ensuring that every guest room, villa and public area reflects the distinctive quality, attention to detail and understated elegance of The Chedi brand. This is a key leadership role for a hospitality professional who combines strong operational expertise with a passion for service excellence, team development and sustainable luxury.

Key Responsibilities

• Pre-opening and planning: Develop the housekeeping organisation structure, manpower plan, recruitment schedule, training programme and operational readiness plan aligned with the resort's phased opening.
• Standards and quality assurance: Establish and implement SOPs, cleaning protocols, inspection routines and quality‑control systems in line with GHM The Chedi brand standards.
• OS & E and procurement: Oversee the selection, specification, ordering, inventory and operational set‑up of linen, uniforms, housekeeping equipment, cleaning supplies and other operating essentials.
• Team leadership: Recruit, develop, train and lead a professional multicultural housekeeping team including the effective supervision and performance management of outsourced personnel.
• Rooms and villa readiness: Coordinate closely with Engineering, Front Office and Villa Operations on snagging, deep cleaning, room inspections, handovers and readiness for guest occupancy.
• Laundry and linen management: Oversee laundry operations, linen circulation, uniform management, outsourced contracts, stock levels and cost efficiency.
• Budgeting and cost control: Prepare and manage pre‑opening and operating budgets, monitor departmental expenses, control inventories and implement effective productivity measures.
• Guest experience: Maintain exceptional standards of cleanliness, presentation, comfort and discretion, responding promptly to guest feedback and service‑recovery requirements.
• Sustainability: Implement environmentally responsible housekeeping practices that support the resort's eco‑luxury positioning while maintaining the highest hygiene and quality standards.
• Cross‑departmental collaboration: Work closely with other department heads to ensure seamless operations, effective communication and consistent delivery of the resort's service philosophy.

A minimum of 10 years of housekeeping experience within luxury hospitality, including at least 3 years in a Director of Housekeeping or Executive Housekeeper role at a five‑star hotel or resort. Demonstrated experience in luxury resort pre‑openings, preferably at a property of comparable scale and complexity. Proven ability to establish housekeeping operations, recruit and develop teams, and deliver operational readiness against demanding opening deadlines. Strong experience managing outsourced service providers, multicultural teams, and third‑party contracts. Excellent knowledge of housekeeping standards, laundry operations, linen management, OS&E, inventory control, budgeting, and cost management. A hands‑on leadership style, strong organisational skills, and exceptional attention to detail. Excellent interpersonal, communication, coaching, and team‑development skills. A degree or diploma in Hospitality Management or a related discipline is preferred. Fluency in English is essential; Arabic language skills are an advantage. Previous experience in Oman or the GCC is desirable.