CX Strategist (Manager & Senior Consultant Levels)

Salt Digital Recruitment; As Sudiyah; On-site; OMR 23,070 - 30,760; Full time

Job summary

Salt Digital Recruitment is seeking a CX Strategist to shape customer and digital experience strategies for major clients in Oman. This role involves managing engagements and leading small teams to deliver impactful outcomes.

The ideal candidate should have 3-7 years of experience in CX strategy or management consulting, strong analytical skills, and the ability to lead teams and manage client relationships.

Qualifications

• 3-7 years’ experience in CX strategy, digital strategy, or management consulting.
• Proven ability to manage clients and lead small teams.
• Experience in customer strategy or digital transformation preferred.

Responsibilities

• Develop and deliver CX and digital strategies aligned with client goals.
• Manage client relationships and ensure high-quality delivery.
• Lead or support teams in developing CX frameworks.

Skills

Analytical skills

Presentation skills

Client management

Team leadership

Job description

Nationality:

Saudi National

About the Role:

The CX Strategist will play a key role in shaping customer and digital experience strategies for major clients. The role involves managing engagements, driving strategic insights, and leading small teams to deliver impactful outcomes.

Key Responsibilities:

• Develop and deliver CX and digital strategies aligned with client goals.
• Manage client relationships and ensure high-quality delivery.
• Lead or support teams in developing CX frameworks and roadmaps.
• Translate research and insights into actionable business recommendations.

Ideal Profile:

• 3-7 years’ experience in CX strategy, digital strategy, or management consulting.
• Proven ability to manage clients and lead small teams.
• Strong analytical and presentation skills.
• Experience in customer strategy, digital transformation, or CX operating models preferred.

Salt is acting as an Employment Agency in relation to this vacancy.