Customer Support & Live Operations Specialist

Livshows; As Sudiyah; On-site; OMR 6,200 - 9,200; Full time

Job summary

LIVSHO is a live-commerce marketplace bringing collectors, sellers and retailers together across the GCC. We are building our full-time team in Jeddah to help more sellers succeed and make the buyer experience better.

You will support LIVSHO users through everyday questions, order issues and live-show activity. The role blends customer support with live moderation and seller guidance, requiring patience, clear written Arabic and working English, and the ability to escalate to operations,

Qualifications

• Clear, professional Arabic writing and speaking, plus working English.
• Strong listening skills and patience; ability to stay accurate when handling several conversations.

Responsibilities

• Answer user questions and guide buyers and sellers through accounts, bidding, payments, orders and platform features.
• Resolve delivery and order-status issues; gather details and coordinate follow-up.
• Support live activity by monitoring shows and applying community rules consistently; escalate when needed.
• Assist seller onboarding by explaining routine steps and routing questions to the right team.
• Maintain clear notes and next actions so cases can be handed over smoothly.
• Handle complaints professionally and explain available next steps per procedures.
• Contribute to the knowledge base by flagging unclear help content and recurring questions.
• Work as part of a shift team and communicate handovers during busy live-show periods.

Skills

Arabic language

English language

Job description

Team: Operations | Reports to: Marketplace Operations Lead

Be the person who helps a buyer or seller move forward with confidence.

LIVSHO | Full-time | On-site | Jeddah, Saudi Arabia

About LIVSHO

LIVSHO is a live-commerce marketplace bringing collectors, sellers and retailers together across the GCC. Through live shows and auctions, we help people discover collectibles, connect with knowledgeable sellers and build communities around what they love. We are building our full-time team in Jeddah to help more sellers succeed and make the buyer experience better.

The opportunity

You will support LIVSHO users through everyday questions, order issues and live-show activity. The role combines customer support with live moderation and seller guidance, working within a team and clear escalation procedures. You will need patience, accurate written communication and the judgment to recognize when an issue requires help from operations, payments or technology colleagues.

What you will own

• Answer user questions. Guide buyers and sellers through accounts, bidding, payments, orders and platform features using approved information.
• Resolve order issues. Investigate delivery and order-status questions, gather the necessary details and coordinate follow-up without making unsupported promises.
• Support live activity. Monitor assigned shows and apply community rules consistently; accelerate suspicious behavior or serious incidents promptly.
• Assist seller onboarding. Explain routine set up steps and common workflows, routing approval or commercial questions to the responsible team.
• Manage cases carefully. Keep clear notes, accurate categories and next actions so cases can be handed over without users repeating themselves.
• Handle complaints professionally. Acknowledge concerns, explain available next steps and follow the agreed refund, dispute and escalation procedures.
• Improve shared knowledge. Flag unclear help content and recurring questions; contribute practical updates to the support knowledge base.
• Work as a shift team. Communicate outstanding issues during handovers and coordinate with colleagues around busy live-show periods.

What you bring

• Clear, professional Arabic writing and speaking, plus working English.
• Strong listening skills, patience and the ability to remain accurate when several conversations need attention.
• Confidence learning support tools, searching records and following documented processes.
• Sound judgment about sensitive information and when to escal...
• Availability for full-time on-site work in Jeddah and scheduled shifts that may include evenings and weekends.

Experience that would help

• Customer service, retail, e-commerce or community moderation experience; strong candidates from other backgrounds are welcome.
• Interest in collectibles or experience explaining unfamiliar products and processes to customers.
  

How success is measured

Accurate resolutions; quality-review results; response and resolution times; appropriate escalation; customer satisfaction; and fewer avoidable repeat contacts.

Why join LIVSHO

Learn how a live marketplace works, develop practical customer and operations skills and help a community of buyers and sellers every day.