Business Head

Servify; As Sudiyah; On-site; OMR 34,605 - 49,985; Full time

Benefits offered by this job

Competitive compensation

Employee stock ownership plans (ESOPs)

Professional development opportunities

Job summary

Servify seeks a Business Head to manage device care and exchange programs, ensuring customer satisfaction and commercial success. You will develop business opportunities, enhance partner relationships, and oversee program execution in the Middle East.

The ideal candidate has a Bachelor's degree, preferably an MBA, with over 10 years of relevant experience. Strong analytical skills and the ability to lead cross-functional teams are essential for this dynamic role. Join Servify and help transform the after-sales service experience.

Qualifications

• 10+ years of experience in business within the Middle East, particularly in related industries.
• Strong understanding of device care ecosystems.
• Proven ability to manage programs with multiple stakeholders.

Responsibilities

• Develop and drive new programs to maximize revenue.
• Manage customer accounts for sustained growth.
• Establish senior relationships with key partners.
• Deliver timely reporting on program performance.
• Lead cross-functional teams for effective execution.

Skills

Business development

Program management

Stakeholder management

Data-driven decision making

Analytical skills

Communication skills

Education

Bachelor’s degree in business or related field

MBA preferred

Tools

CRM tools

Reporting systems

Job description

Servify is a global product lifecycle management platform transforming the after‑sales service experience. Founded in 2015 and headquartered in India, Servify connects leading OEM brands with their sales and service ecosystems to deliver seamless customer support and service operations. Servify partners with leading brands, retailers, distributors, insurers, service providers, and carriers across Asia, North America, Europe, and the MENA region.

Servify embraces and values diversity and is committed to be an equal opportunity employer. We welcome applications from all members and will give equal consideration to all irrespective of age, disability, gender, sexual orientation, ethnicity, nationality, religion or belief.

Why Join Servify?

At Servify, you'll be part of a fast‑growing global technology company that encourages innovation, ownership, and continuous learning. We offer competitive compensation, ESOPs, employee‑friendly policies, modern collaboration tools, professional development opportunities, and benefits that help you do your best work.

Position Summary

The Business Head will be responsible for end‑to‑end management of device care and exchange programs operated by Servify on behalf of its customers including OEMs, Telcos and Retailers. This role involves business development, program design, implementation, operations oversight, and continuous improvement to ensure high customer satisfaction, SLA adherence, and commercial success. The individual will own the P&L of the assigned countries.

Key Responsibilities

• Develop and drive new programs and business opportunities to maximize revenue through both existing and new partners.
• Plan, organize, and execute programs aligned with the mission and strategic objectives of Servify KSA.
• Build, manage, and strengthen relationships with channel partners, including large‑format retailers, telecom operators, and e‑commerce platforms.
• Own and manage customer accounts, ensuring sustained growth and partner satisfaction.
• Support the expansion of the partner ecosystem, including logistics providers, payment partners, service centers, and insurance providers.
• Establish and nurture senior (C‑level) relationships with key partners to drive strategic collaboration and adoption of new programs.
• Execute go‑to‑market (GTM) and route‑to‑market (RTM) strategies with clearly defined and measurable ROI.
• Deliver accurate and timely reporting on business development initiatives and program performance in KSA.
• Lead cross‑functional teams to ensure effective execution of programs and strategic initiatives.
• Proactively identify, assess, and resolve roadblocks impacting project delivery and business outcomes.
• Continuously evaluate risks, drive process improvements, and implement more efficient and scalable operating models.
• Define success metrics, KPIs, and evaluation frameworks for programs and initiatives.

Requirements

• Bachelor’s degree in business, Engineering, or related field; MBA preferred.
• 10 + years of experience in driving business in the Middle East, preferably in device protection, insurance, telecom, retail or after‑sales service industries.
• Strong understanding of device care ecosystems (OEMs, service centers, logistics, insurance/TPA models).
• Proven ability to manage complex programs with multiple stakeholders.
• Strong analytical and problem‑solving skills with data‑driven decision‑making.
• Excellent communication and stakeholder management skills.
• Experience working with CRM/tools, dashboards, and reporting systems.
• Ability to work in a fast‑paced, dynamic environment.