Assistant Facilities Manager

Macro Group; Oman; In loco; OMR 6700 - 10.000; Tempo pieno

Descrizione del lavoro

Macro Group is seeking a skilled Facilities Operations Coordinator to support the Senior Contracts Manager in delivering compliant and efficient site operations. You will coordinate service providers, supervise contractor performance, and uphold high customer service standards.

The role requires experience in facilities operations, HSE practices and strong IT/reporting skills, with IOSH qualification being advantageous.

Competenze

• Experience coordinating outsourced service providers.
• Experience in facilities operations, venues or events management.
• Knowledge of RAMS, PTW procedures and incident reporting.
• IOSH qualification would be an advantage.

Mansioni

• Coordinate day-to-day facilities operations and service providers across assigned sites.
• Conduct routine site inspections and coordinate corrective actions to maintain service standards.
• Record asset faults and monitor contractor follow-up to ensure timely resolution.
• Prepare accurate daily service updates and complete weekly and monthly operational reports.
• Maintain the designated HSE inspection and reporting platform, ensuring incidents, accidents, inspections and corrective actions are recorded.
• Escalate significant safety concerns and unresolved issues to the Senior Contracts Manager.

Conoscenze

Contractor coordination

Facilities operations

Health & safety

Stakeholder engagement

Analytical reporting

Formazione

Basic education or equivalent training

Strumenti

Office software

Reporting systems

Descrizione del lavoro

Full details of the job.

Vacancy Name

Vacancy No

Vacancy No VN774

Employment Type

Employment Type Permanent

Location

Location Oman

Working Location Category

Working Location Category Placed

About Us

Macro is a recognised global specialist in facilities management, providing cutting‑edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.
We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision‑making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people‑focused culture.

About the Role

In this role you will support the Senior Contracts Manager in the effective delivery of facilities management services, ensuring safe, compliant and efficient site operations, strong contractor performance and consistently high standards of customer service.

Key Responsibilities

Facilities Operations & Service Delivery

• Coordinate day‑to‑day facilities operations and the activities of service providers across assigned sites.
• Conduct routine site inspections, identify operational issues and coordinate corrective actions to maintain service standards.
• Record asset faults and service failures through agreed reporting channels, and monitor contractor follow‑up to ensure timely resolution.
• Review and improve operational procedures and service delivery processes to enhance efficiency and the customer experience.

Health, Safety & Compliance

• Conduct daily health, safety and workplace inspections, identifying physical hazards and unsafe working practices and initiating appropriate corrective action.
• Administer and monitor the permit‑to‑work system, including work‑at‑height permits where required, to ensure contractors comply with approved safety controls.
• Verify that safe systems of work are followed, including compliance with risk assessments, method statements (RAMS) and the appropriate use of personal protective equipment (PPE).
• Deliver HSE inductions for new starters and undertake display screen equipment (DSE) assessments as required.
• Maintain the designated HSE inspection and reporting platform, ensuring incidents, accidents, inspections and corrective actions are accurately recorded.

Contractor & Supplier Management

• Monitor contractor performance against contractual requirements, approved procedures, service levels and presentation standards.
• Coordinate supplier performance meetings, review key performance indicators (KPIs) and follow up agreed improvement actions.
• Maintain up‑to‑date contractor training records, competency certificates and the training matrix, ensuring personnel have the required competencies.

Reporting & Communication

• Prepare accurate daily service updates and complete weekly and monthly operational reports within agreed deadlines.
• Maintain clear and effective communication with contractors, internal stakeholders and management, including responding promptly to operational emails and correspondence.
• Escalate significant safety concerns, service disruptions and unresolved issues to the Senior Contracts Manager.
• Undertake other reasonable duties assigned by the management team that are consistent with the role.

About You

The ideal candidate will have:

Experience & Technical Knowledge

• Experience coordinating or supervising outsourced service providers and motivating contractor teams.
• Experience in facilities operations, venue or events management, or a customer‑facing service environment.
• Working knowledge of health and safety practices, including Risk Assessments and Method Statements (RAMS), Permit to Work (PTW) procedures and incident reporting.
• A recognised basic health and safety qualification, such as IOSH, would be an advantage.

Education & IT Skills

• A good standard of education, supported by relevant training or equivalent practical experience.
• Strong IT skills, including proficiency in common office applications and operational reporting systems.

Core Competencies & Personal Attributes

• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• Clear and accurate written and verbal communication skills, with the confidence to engage with stakeholders at different levels.
• The ability to build and maintain productive working relationships with suppliers, colleagues and customers.
• Numerical accuracy and confidence in preparing reports and monitoring performance data.
• A self‑motivated and proactive approach, with the ability to work independently while exercising sound judgement.
• A flexible and adaptable approach to working hours and shift patterns in line with operational needs.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.
Our aim is to help identify and acknowledge individual needs that may impact work‑life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact [e-mail] to speak to a member of our team. #LI-DNI