Youth Services Team Leader — Lead & Support 24/7

Community Care Trust; Dunedin; On-site; NZD 76,000 - 93,000; Full time

Benefits offered by this job

Salary details

5 weeks annual leave

Leadership role that matters

Supportive team

Ongoing learning and development

Staff discounts

Employee Assistance Programme (EAP)

Job summary

Community Care Trust Aotearoa is seeking a confident, compassionate Team Leader for our Youth Services in Ōtepoti Dunedin. You will lead a team of Support Workers, ensuring safe, meaningful support for tamariki and rangatahi, with strong emphasis on a collaborative, trauma-informed approach.

The role involves rostering, payroll-related tasks, and maintaining a supportive environment. Applicants should bring leadership experience, resilience and strong communication skills to guide staff and work

Qualifications

• Experience in a leadership or senior support role within youth, disability, mental health or social services.
• Understanding of trauma-informed practice and Enabling Good Lives principles.
• Strong communication, relationship-building and problem-solving skills.
• Experience with staff rostering and basic payroll processes.
• Ability to balance competing priorities in a 24/7 service.
• Commitment to culturally responsive practice alongside tamariki, rangatahi and whānau.

Responsibilities

• Lead, coach and support the Youth Services team to deliver quality, person-centred support.
• Develop and maintain safe, effective 24/7 staffing rosters.
• Support day-to-day service operations, including payroll processes and documentation.
• Build positive relationships with tamariki, rangatahi, whānau and other professionals.
• Foster a team culture built on trust, accountability and open communication.
• Respond calmly to challenges with young people at the center of decisions.

Skills

Leadership experience

Trauma-informed practice

Communication skills

Staff rostering

Payroll understanding

Culturally responsive practice

Relationship-building

Job description

Community Care Trust Aotearoa is seeking a confident, compassionate Team Leader for our Youth Services in Ōtepoti Dunedin. You will lead a team of Support Workers, ensuring safe, meaningful support for tamariki and rangatahi, with strong emphasis on a collaborative, trauma-informed approach.

The role involves rostering, payroll-related tasks, and maintaining a supportive environment. Applicants should bring leadership experience, resilience and strong communication skills to guide staff and work