Team Leader – Youth Services | Ōtepoti Dunedin

Community Care Trust; Dunedin; On-site; NZD 76,000 - 93,000; Full time

Benefits offered by this job

Salary details

5 weeks annual leave

Leadership role that matters

Supportive team

Ongoing learning and development

Staff discounts

Employee Assistance Programme (EAP)

Job summary

Community Care Trust Aotearoa is seeking a confident, compassionate Team Leader for our Youth Services in Ōtepoti Dunedin. You will lead a team of Support Workers, ensuring safe, meaningful support for tamariki and rangatahi, with strong emphasis on a collaborative, trauma-informed approach.

The role involves rostering, payroll-related tasks, and maintaining a supportive environment. Applicants should bring leadership experience, resilience and strong communication skills to guide staff and work

Qualifications

• Experience in a leadership or senior support role within youth, disability, mental health or social services.
• Understanding of trauma-informed practice and Enabling Good Lives principles.
• Strong communication, relationship-building and problem-solving skills.
• Experience with staff rostering and basic payroll processes.
• Ability to balance competing priorities in a 24/7 service.
• Commitment to culturally responsive practice alongside tamariki, rangatahi and whānau.

Responsibilities

• Lead, coach and support the Youth Services team to deliver quality, person-centred support.
• Develop and maintain safe, effective 24/7 staffing rosters.
• Support day-to-day service operations, including payroll processes and documentation.
• Build positive relationships with tamariki, rangatahi, whānau and other professionals.
• Foster a team culture built on trust, accountability and open communication.
• Respond calmly to challenges with young people at the center of decisions.

Skills

Leadership experience

Trauma-informed practice

Communication skills

Staff rostering

Payroll understanding

Culturally responsive practice

Relationship-building

Job description

Full-time | $84,707 per annum | 5 weeks annual leave

Lead with purpose. Support your team. Make a difference in young people's lives.

Are you a natural leader who enjoys bringing people together, finding solutions and helping others do their best work?

Community Care Trust Aotearoa is looking for a confident, compassionate and organised Team Leader to join our Youth Services team in Ōtepoti Dunedin.

This is an opportunity to be part of a supportive, values-driven organisation where your leadership can make a genuine difference to our tamariki, rangatahi, their whānau and the people who support them.

About the role | Mō te Tūranga

As a Team Leader, you'll be at the heart of our Youth Services, providing practical leadership, guidance and encouragement to a team of Support Workers.

You'll help create a positive, well-organised environment where staff feel supported and young people receive safe, consistent and meaningful support.

• Leading, coaching and supporting your team to deliver quality, person-centred support.
• Developing and maintaining safe, effective 24/7 staffing rosters.
• Supporting day-to-day service operations, including payroll processes and documentation.
• Building positive relationships with tamariki, rangatahi, whānau and other professionals.
• Encouraging a team culture built on trust, accountability and open communication.
• Responding calmly and confidently to challenges, keeping the needs of young people at the centre of decisions.

This is a full-time position that includes participation in an on-call roster, providing leadership and guidance outside usual working hours when required.

About you | Mōu

We're looking for someone who leads by example, brings a sense of calm when things get busy and genuinely enjoys seeing others succeed.

You'll be approachable, resilient and organised, with the confidence to make decisions, have honest conversations and support your team through challenges.

Ideally, you'll bring:

• Experience in a leadership or senior support role, preferably within youth, disability, mental health or social services.
• An understanding of trauma-informed practice and Enabling Good Lives principles.
• Strong communication, relationship-building and problem-solving skills.
• Experience with staff rostering and an understanding of basic payroll processes.
• The ability to balance competing priorities in a busy, 24/7 service.
• A commitment to culturally responsive practice and working alongside tamariki, rangatahi and whānau.

Most importantly, you'll be someone who cares about people, believes in the potential of young people and understands that great leadership is about supporting others to thrive.

What we offer | Ngā Painga

• Salary of $84,707 per annum
• 5 weeks annual leave
• A meaningful leadership role where your contribution really matters.
• A supportive team and approachable colleagues.
• Ongoing learning and professional development opportunities.
• Staff discounts at a range of major retailers.
• Free Employee Assistance Programme (EAP).

About us | Mō Mātou

At Community Care Trust Aotearoa, we believe everyone deserves the opportunity to live a great life.

We work alongside disabled people, tamariki and rangatahi, supporting choice, independence, connection and belonging.

Our mission, Working in partnership to enable great lives – Mā te mahi tahi kia pai ai te oranga, guides everything we do.

We value Respect (Whakaute), Reliability (Pono), Transparency (Puataata) and Responsiveness (Whakautu), and we're looking for a leader who brings these values to life every day.

Our organisation has a strong commitment to safeguarding children and vulnerable adults. All employees will be vetted to a level appropriate to the role, including Police and Oranga Tamariki checks where required.

Essential requirements | Ngā Whakaritenga

Applicants must:

• Hold a full, current New Zealand driver licence.
• Have the legal right to work in New Zealand.
• Be willing to participate in an on-call roster.

Applications close Friday 20 November 2026 at 5.00pm.

Working in partnership to enable great lives – Mā te mahi tahi kia pai ai te oranga.