Workforce Analytics Manager

Foodstuffs North Island; Auckland; On-site; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Free carparking

Southern Cross plans

Onsite café & subsidised meals

5% discount at stores

Flexible working options

Birthday day off

Learning & development programmes

Flu vaccinations

Tribes social groups

Job summary

Foodstuffs North Island is seeking a Workforce & Analytics Manager to optimise store operations through data-driven workforce planning and insightful analytics. You will lead a team delivering workforce intelligence, ensuring the right people are in the right places at the right times across our Auckland network.

The role sits at the intersection of analytics, operations, and workforce strategy, aiming to lift customer experience, improve service consistency, and reduce cost to serve.

Qualifications

• Extensive experience in workforce planning, analytics, or retail operations.
• Proven experience leading specialist teams and driving capability uplift.
• Deep expertise in workforce modelling, labour economics, and productivity levers.
• Strong stakeholder management skills and the ability to influence at senior levels.
• A track record of turning insight into practical, scalable outcomes.
• Hands-on experience with labour planning tools, POS, or operational reporting platforms.

Responsibilities

• Lead end-to-end workforce planning across the network (forecasting, modelling, deployment).
• Own labour models, productivity standards, and planning frameworks.
• Turn complex data into clear, actionable insights for stores and leaders.
• Drive service performance improvements across customer-facing operations.
• Identify and deliver optimisation initiatives that simplify processes and improve execution.
• Partner cross-functionally to influence commercially strong outcomes.
• Lead and develop a high-performing team of analysts and specialists.

Skills

Workforce planning

Analytics

Retail operations

Team leadership

Stakeholder management

Labour economics

Productivity levers

POS / reporting tools

Tools

POS

Operational reporting platforms

Job description

Ko wai mātou – About us

Kia ora. We're Foodies. You know Gilmours, New World, PAK'nSAVE, and Four Square, right? That's us!

With more than 320 stores and over 27,000 Foodies across Te Ika-a-Māui, Foodstuffs North Island is a co-operative proudly owned by our Members. Our purpose is simple – making sure New Zealanders get more out of life, and we're driven by our aspiration to be one of New Zealand's most customer-driven and productive retailers.

Our Retail Operations & Transformation team are laser-focused on critical metrics - driving SAP support, efficiency of in-store operations, checkout performance and play a key role with new store openings & ownership changes across all three banners.

Te Tūranga – About the role

As our Workforce & Analytics Manager, you'll play a critical role in improving how our stores operate day-to-day.

You'll lead a team delivering data-led insights and practical solutions that ensure stores have the right people, in the right place, at the right time.

This role sits at the intersection of analytics, operations, and workforce strategy - helping lift customer experience, improve service consistency, and reduce the cost to serve across our retail network.

You'll be responsible for:

• Leading end-to-end workforce planning across the network (forecasting, modelling, deployment)
• Owning labour models, productivity standards, and planning frameworks
• Turning complex data into clear, actionable insights for stores and leaders
• Driving service performance improvements across customer-facing operations
• Identifying and delivering optimisation initiatives that simplify processes and improve execution
• Partnering cross-functionally to influence commercially strong outcomes
• Leading and developing a high-performing team of analysts and specialists

He kōrero mōu – About you

You're a commercially sharp, data-driven leader who understands what great retail operations look like — and how to enable them through workforce and service insight.

You'll bring:

• Extensive experience in workforce planning, analytics, or retail operations
• Proven experience leading specialist teams and driving capability uplift
• Deep expertise in workforce modelling, labour economics, and productivity levers
• Strong stakeholder management skills and the ability to influence at senior levels
• A track record of turning insight into practical, scalable outcomes
• Hands-on experience with labour planning tools, POS, or operational reporting platforms

You're equally comfortable thinking strategically and rolling up your sleeves to deliver - and you thrive in environments where collaboration and impact matter.

Ngā painga - What we offer

We're committed to providing awesome experiences for our people, including offering a range of benefits

• Free carparking - we've got over 1,000 carparks including EV plugs
• Southern Cross plans for you and your family
• Onsite café with subsidised meals, mini mart, 5% discount at our retail stores
• Flexible working options, a day off on your birthday, lots of fun on site activities
• Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes).

Experience awesome. Achieve awesome. Be awesomely you.

We're proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.

We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and/or neurodiversity.

If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to [e-mail]. Accessibility support could include interview location, sign language interpreter, assistive technology.