Wanaka Retail Lead: Elevate Experience & Grow Your Team

Vodafone New Zealand Limited; Wānaka; Hybrid; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Location allowance

Sales commission

Sales training

Health insurance

Lifestyle leave

Employee discounts

Recognition programs

Job summary

Vodafone New Zealand Limited in Wanaka is seeking a Retail Lead to drive customer experiences and sales performance. You will lead a team of Customer Champions and a Floor Lead, coaching them daily while managing store operations across a 40-hour week with flexible roster expectations.

The role emphasizes people development, KPI achievement, and a customer-obsessed culture, with collaboration on hiring and rostering to support business goals.

Qualifications

• Demonstrated leadership in a retail setting with coaching experience.
• Proven ability to drive KPI targets and sales performance.
• Experience creating a customer-obsessed team culture.
• Strong roster planning and staff coordination skills.
• Ability to collaborate with internal stakeholders on hiring and onboarding.
• Commitment to staff development and performance growth.

Responsibilities

• Lead Customer Champions and Floor Lead to deliver exceptional retail experiences.
• Monitor store KPIs and sales targets; coach others to achieve them.
• Oversee store operations and ownership of daily duties.
• Collaborate with teams to manage hiring and rosters.
• Foster a customer-first culture across the store.

Skills

Retail leadership

Team coaching

KPI achievement

Roster management

Hiring collaboration

Customer focus

People development

Job description

Vodafone New Zealand Limited in Wanaka is seeking a Retail Lead to drive customer experiences and sales performance. You will lead a team of Customer Champions and a Floor Lead, coaching them daily while managing store operations across a 40-hour week with flexible roster expectations.

The role emphasizes people development, KPI achievement, and a customer-obsessed culture, with collaboration on hiring and rostering to support business goals.