Vitamin/Body Care Assistant

careers-naturalgrocers; Wānaka; On-site; NZD 42,000 - 56,000; Full time

Benefits offered by this job

Birthday Bonus Pay

Vitamin Bucks (store credit)

Holiday Pay

Paid Time Off

Nutrition Education

Crew Discount

Advancement Opportunities

Health and Wellness Program

EAP

Employee Referral Program

Job summary

Natural Grocers is seeking a Vitamin/Body Care Assistant to support the Vitamin and Body Care Managers in daily operations and department profitability. You will ensure excellent customer experiences, maintain stock levels, and assist with ordering, merchandising, and cashier duties.

The role requires flexibility to work evenings, weekends and holidays, with a 40-hour week. Prior retail or vitamins experience is preferred, and proficiency with SAP and MS Office is valued.

Qualifications

• High School diploma or equivalent preferred.
• 1 year retail or grocery experience preferred; natural foods background is a plus.
• 1 year supervising others preferred.
• 1 year vitamins/supplements experience preferred.
• Pass food safety training and certifications as required.

Responsibilities

• Provide world-class customer service and create a positive shopping experience.
• Assist department managers with ordering and inventory; maintain stock levels and accuracy.
• Help manage margins, drive sales and department profitability.
• Merchandise shelves and displays; assist with tagging, facing, and backstock.
• Handle register duties, returns, and cash handling; support opening/closing tasks.

Skills

Customer Service

Inventory Management

Cash Handling

MS Excel

MS Word

SAP

Education

High School diploma

Tools

SAP

Inventory management software

Job description

Salary Range

USD $20.00/Hr. - USD $20.00/Hr.

Overview

The Job in a Nutshell:

The Vitamin/Body Care Assistant is responsible for assisting the Vitamin and Body Care Managers in the successful operation and profitability of the vitamin and body care departments.

Responsibilities

Main Ingredients:

• Providing World Class Customer Service and a positive customer experience as the number one priority daily.
• Exemplifying integrity, responsibility, and excellence and adhering to all policies.
• Creating inviting, full and shopable departments.
• Assisting the department managers in ordering for vitamin and body care departments and maintaining accurate inventory levels.
• Assisting the department managers in managing margin, driving sales, and overall department profitability including minimizing shrink and maximizing effective purchasing.
• Ensuring all in-stock products/conditions meet company standards.
• Offering and following up on special orders.
• Merchandising shelves, endcaps and dynamic displays.
• Assisting in managing as well as participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
• Assisting in training and monitoring of department personnel including assigning and following up on tasks.
• Conducting active and passive demos.
• Working with the department managers to address performance issues within the department.
• Supporting store opening and closing activities including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities.
• Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks.
• Maintaining the safety and security of customers and employees.
• Answering customer questions per company standards and policies, including the use of Health Supportive Statements and/or statements of nutritional support.
• Continually increasing product knowledge.
• Using SAP and inventory management software, emailing and utilizing other IS programs as needed.
• Working a schedule based on store needs which includes evenings, weekends, holidays. Position requires working five days, 40 hours per week and attending mandatory store meetings.
• This position has limited Manager on Duty but is never intended to be the overall Manager on Duty for the store.

Although this is a general outline of job responsibilities all employees are expected to be hands on and do whatever it takes to get the job done and make the company thrive.

Qualifications

Recipe for Success:

• High School diploma, GED or equivalent preferred.
• 1 year of experience in grocery or retail environment preferred; natural foods background is a plus.
• 1 year of experience supervising others preferred.
• 1 year of experience in vitamins/supplements preferred.
• Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable.
• Ability to manage changing priorities and to stay focused with the task at hand.
• Possess a sense of urgency in the completion of tasks.
• Possess excellent customer service skills.
• Highly organized with great attention to detail.
• Ability to take direction and follow through.
• Must be cashier trained and able to count currency.
• Proficient in MS Word, Excel and Outlook

This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to them by their Manager and/or other Store Support Center manager that might not be listed in this job description.

Here’s an overviewof the benefitswe offer our good4uCrew to help ensure the health and wellbeing of you and your family, now and well into thefuture:

All Crew Members

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080earned asstore credit annually)
• Holiday Payfor 5Holidays- Stores Closed
• Paid Time Off (sick days and vacation) that Increases with Tenure
• PaidNutrition Education
• good4u Crew Member Discount
• {N}power Program (customer appreciation and rewards program)
• Regular, Scheduled Pay Increases
• Advancement Opportunitiesand Career Development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program

Full-Time Crew Members (30+ hours/week)

• Medical, Dental and Vision Insurance
• PaidParentalLeave
• Paid Medical Leave (through company paidshort-termdisabilityinsurance)
• Company Paid Short-Term DisabilityInsurance
• Company Paid Life Insurance
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
• Retirement SavingsPlan (401k) with discretionaryCompanyMatch
• Healthcare and Dependent CareFlexible Spending Account (FSA)
• Health Savings Account (HSA)with Company Match

Diversity Statement

At the heart ofNatural Grocers' commitment to our community and crew is thisbelief: All people should be empowered to experience health and wellbeing!We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.

At Natural Grocers, we honor our differences, embracediversity, and cultivate inclusion because both individual and societal health are rooted in these principles.Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We're committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.

Physical Capabilities and Environmental Demands:

N = Never

O = Occasional; 1-33% of time

F = Frequent; 34-66% of time

Physical Requirements:

• Must have the ability to constantly lift or carry up to 10 lbs., frequently lift or carry 11-20 lbs., and occasionally lift or carry 21-50 lbs. Must also have the ability to occasionally lift or carry 51-100 lbs. with a team lift.
• Must have the ability to frequently push or pull up to 15 lbs. and occasionally push or pull 16-100 lbs.
• Must be able to occasionally use the computer for data entry and use of mouse.
• Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
• Must be able to frequently to reach above chest.
• Must be able to occasionally sit, squat, kneel, and climb as needed.

Environmental Requirements:

• Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite.
• Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.