Information and Travel Consultant

Napier City Council; Napier; On-site; NZD 62,000 - 69,000; Full time

Benefits offered by this job

5 weeks' annual leave after 2 years of

Job summary

Napier City Council is seeking an Information & Travel Consultant to join the isite Visitor Centre and Par2 MiniGolf team in Napier. You will guide visitors, make bookings and drive sales while sharing local knowledge to create memorable experiences.

You will engage customers in person, by phone and online, balancing different priorities and delivering friendly, helpful service across cruise and peak periods.

Qualifications

• Experience in tourism, travel, customer service or sales.
• Excellent knowledge of Hawke’s Bay and NZ tourism.
• Confidence in a sales environment with cross-selling and upselling.
• Strong communication skills and ability to build rapport with diverse people.
• Good computer skills and ability to learn multiple booking and POS systems.
• Experience identifying retail products to sell and manage stock/merchandising.

Responsibilities

• Provide friendly/knowledgeable visitor information in person, by phone and online.
• Make bookings for accommodation, attractions, tours and transport.
• Use sales skills to turn enquiries into bookings and upsell where appropriate.
• Support retail sales, cash handling and day-to-day operations.
• Help identify retail products to sell, order, receipting and merchandising.
• Build relationships with local and national tourism operators and suppliers.
• Keep visitor information current, relevant and useful.
• Support operations at Napier isite Visitor Centre and Par2 MiniGolf.
• Remain calm and deliver great service during busy periods including cruise ship days.

Skills

Tourism experience

Customer service

Sales skills

Hawke's Bay knowledge

Cross-selling & upselling

Communication skills

Computer skills

POS systems

Education

Tourism/travel qualification

Tools

Booking systems

Point-of-sale systems

Job description

There’s something pretty special about helping someone make the most of their time in our region. Whether it’s recommending a local experience, helping plan the next leg of a New Zealand adventure, securing a booking, selling some retail or simply pointing someone in the right direction, you’ll help create a warm and memorable welcome to Napier.

We’re looking for an Information & Travel Consultant to join our team, working across the Napier isite Visitor Centre and Par2 MiniGolf. This is a hands‑on customer‑facing role combining visitor information, travel bookings, sales and local tourism knowledge – perfect for someone who genuinely enjoys connecting with people and sharing what our city and region have to offer.

You’ll be part of a busy environment welcoming locals and visitors from across New Zealand and around the world, including during our bustling cruise season. You’ll need to be comfortable thinking on your feet, balancing different priorities and turning great service into great visitor experiences.

Te Āheinga - The Opportunity

As an Information & Travel Consultant, you’ll be one of the first points of contact for people exploring Napier and Hawke’s Bay.

You’ll listen to what visitors are looking for, provide accurate and impartial advice and help turn their ideas into plans through accommodation, attraction, transport and tour bookings. Alongside providing great service, you’ll confidently identify opportunities to generate sales and additional revenue while ensuring recommendations remain focused on what’s right for the customer.

You’ll also:

• Provide friendly and knowledgeable visitor information in person, by phone and online.
• Make bookings for accommodation, attractions, tours and transport.
• Use your sales skills to turn enquiries into bookings and identify additional opportunities.
• Support retail sales, cash handling and day‑to‑day operations.
• Help identify retail products to sell, order, receipt and present retail options.
• Build positive relationships with local and national tourism operators and suppliers.
• Help keep our visitor information current, relevant and useful.
• Support operations across both the Napier isite Visitor Centre and Par2 MiniGolf.
• Keep calm and deliver great service during busy periods, including cruise ship days.

He kōrero mōhou - About You

You’re someone who enjoys talking to people, quickly understands what they need, converts the discussion into sales and takes pride in providing genuinely helpful service. You’ll be confident recommending experiences and making sales without losing the personal, welcoming approach that great visitor service is built on.

• Strong experience in tourism, travel, customer service or sales.
• Excellent knowledge of Hawke’s Bay and a good understanding of New Zealand tourism.
• Confidence working in a sales environment, including cross‑selling and upselling.
• Strong communication skills and the ability to build rapport with people from a wide range of backgrounds.
• Good computer skills and confidence learning and using multiple booking and point‑of‑sale systems.
• Experience in identifying retail products that sell, ordering, receipting and merchandising.
• Experience with cash handling, receipting and balancing.
• The ability to stay organised, adaptable and positive in a busy customer‑facing environment.
• A tourism or travel qualification, or willingness to work towards one.

Most importantly, you’ll bring curiosity, enthusiasm and a genuine desire to help people experience the best our region has to offer.

Ngā painga mōhou - What we Offer

• 5 weeks' annual leave after 2 years service
• Discounted health insurance work scheme + Eye test subsidy
• Retailer discounts + study assistance + Birthday vouchers
• Employee Assistance Program (OCP)
• Quarterly values awards + Social club
• Free flu vaccinations (annual)
• Ka Awatea Cultural Wānanga + NCC Kapa Haka
• Te Reo Māori language classes
• Flexible work arrangements (role dependent)

This is a permanent, full time opportunity working 40 hours per week, Sunday to Thursday. You will be based at isite Visitor Information Centre.

The annual salary package for this role is $62,055 - $69,355 (including KiwiSaver), with the final offer depending on your skills and experience.

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.

Before you join, you’ll need to complete pre‑employment checks (including criminal background checks, with some roles requiring health screening and drug & alcohol testing). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.