TSS Earnslaw - Launch Master

RealNZ; Queenstown; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance cover

Free Cardrona x Treble Cone ski/bike?

Job summary

RealNZ invites applications for a Launch Master to lead and oversee the operation of the historic TSS Earnslaw aboard the Queenstown line. You’ll supervise crew, deliver safety briefings, and ensure exceptional guest experiences on Lake Whakatipu.

The role requires strong leadership, a hands-on approach with vessels in the region, and a focus on safety, maintenance, and customer service. Training and support are provided on site.

Qualifications

• Strong leadership, people management and communication skills.
• Skilled in training, mentoring and coaching crew and upcoming skippers.
• SRL endorsed 500T with Passenger Endorsement.
• Proficiency in first aid and safety systems.
• In-depth knowledge of RealNZ operations and local history.
• Experience operating multiple vessels in the South with a hands-on approach.
• Exceptional customer service and vessel commentary.

Responsibilities

• Take full operational responsibility for the safe and efficient running of the TSS Earnslaw and its crew.
• Ensure compliance with maritime regulations and RealNZ standards.
• Oversee vessel maintenance and support food, beverage and bar service.
• Maintain high standards of cleanliness and presentation across areas.
• Provide engaging commentary and warm hospitality to guests.

Skills

Leadership

Training & coaching

500T Passenger Endorsement

First Aid

Vessel operations knowledge

Multi-vessel experience

Customer service

Duty Manager Certificate (preferred)

Job description

Are you an experienced maritime professional with a passion for safety, leadership, and delivering unforgettable guest experiences on the water? RealNZ is looking for a skilled and motivated Launch Master to join our Whakatipu operations team aboard the TSS Earnslaw.

While you’ll be at the helm of the iconic TSS Earnslaw, training and support will be required aboard our Spirit of Queenstown.

As Launch Master aboard the iconic TSS Earnslaw, you’ll take full operational responsibility for the safe and efficient running of this historic steamship, its crew, and passengers. You’ll ensure compliance with all maritime regulations and RealNZ’s high standards while delivering exceptional customer experiences on the stunning waters of Lake Whakatipu.

Leading and supporting your crew in daily tasks, training, and safety will be central to your role, alongside providing engaging commentary and warm hospitality to guests. You’ll oversee the vessel’s maintenance, assist with food, beverage, and bar service, and maintain impeccable standards of cleanliness and presentation across all areas. Environmental and regulatory compliance will remain a priority as you help create memorable journeys aboard one of New Zealand’s most treasured vessels.

What You'll Bring

• Strong leadership, people management, and communication skills
• Skilled in training, mentoring, and coaching crew and upcoming skippers
• SRL endorsed 500T with Passenger Endorsement
• Proficiency in first aid and safety systems
• In-depth knowledge of company operations and local history
• Experience operating multiple vessels in the South with a hands-on approach
• Exceptional customer service skills, including sharing vessel and regional details
• Duty Manager Certificate (preferred)

What do you get out of this?

• Work aboard the oldest passenger carrying steamship in the Southern hemisphere.
• This is a full-time permanent position with guaranteed fortnightly hours
• Enjoy some incredible staff perks! Take a friend along to experience RealNZ's unforgettable adventures, either for free or at a fantastic discount. Explore thrilling white water rafting, explore the Te Anau Glowworm Caves, cruise Milford and Doubtful Sound, and discover Rakiura. It's an amazing opportunity to experience the best of New Zealand without breaking the bank!
• Medical insurance cover
• Free Cardrona x Treble Cone ski/bike pass

Real People, Real Places, Real Experiences. Welcome To Real.

When's the best time to join the Real whānau? Now's good.

We're the conservation business that's enabled by tourism. We're helping the world, one guest at a time, fall in love with conservation. We're inspiring people to leave their places in better conditions than when they found them. We channel a guest-centric approach that fuels our genuine promise to deliver Aotearoa's most unforgettable experiences.

It's our workplace environment that makes careers at RealNZ more exciting than the regular job. Working for Real could mean you're based anywhere between a secluded island, a scenic fiord, and a snow-capped maunga. Our people, places, and workdays are a great and diverse mixture. It keeps us on our toes and adds value and passion to our work.

At RealNZ, we're committed to Equity, Diversity, and Inclusion. Guided by our values of Pono (Keep it real) and He waka eke noa (We're all in this together), we embrace and celebrate the unique perspectives and experiences that make our team stronger. Everyone is welcome here.

Job Details

Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications.

Company Reference # 43833 Posted on 18 Aug 2026 Closes on 07 Sep 2026 17:00 Location(s) Queenstown Expertise Launch Masters Job level(s) Experienced Work type(s) Permanent - Full Time More details (document)