Travel Customer Service

Kim Luxe Travel; Hamilton; On-site; NZD 45,000 - 58,000; Full time

Benefits offered by this job

Fully remote position

Training and ongoing support

Career growth opportunities

Access to travel benefits

Collaborative team culture

Job summary

A leading travel agency in New Zealand is seeking a Travel Customer Service professional to deliver top-notch customer care remotely. You will support clients before, during, and after their travels, managing booking updates and addressing any concerns. Ideal candidates possess strong communication skills, travel or hospitality experience, and a passion for helping clients have smooth travel experiences. Enjoy flexible hours, career growth opportunities, and access to travel benefits.

Qualifications

• Experience in customer service, preferably in travel, tourism, or hospitality.
• Ability to manage multiple requests simultaneously.
• Passion for travel and helping clients.
• Tech-savvy and quick to adapt to new systems and tools.
• Passionate about travel and helping clients enjoy seamless experiences.

Responsibilities

• Communicate with clients via email, phone, and messaging.
• Manage booking updates, cancellations, and special requests.
• Provide clear information on destinations and travel requirements.
• Check in with clients to confirm details and address concerns.
• Resolve issues while maintaining a positive approach.

Skills

Strong communication skills

Customer-first mindset

Tech-savvy

Multi-tasking

Travel knowledge

Job description

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress‑free experience for every traveler.

Key Responsibilities

• Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
• Manage booking updates, itinerary changes, cancellations, and special travel needs
• Share clear and accurate information regarding destinations, travel requirements, and agency procedures
• Proactively check in with clients to confirm details and address any concerns
• Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

• A strong communicator with a customer‑first mindset
• Experienced in customer service (travel, tourism, or hospitality experience is a plus)
• Well‑organized, reliable, and comfortable handling multiple requests at once
• Tech‑savvy and able to adapt quickly to new systems and tools
• Passionate about travel and helping clients enjoy seamless experiences

Perks

• Fully remote position with flexible hours
• Training and ongoing support to help you succeed
• Career growth opportunities within a growing travel agency
• Access to travel benefits and exclusive industry discounts
• A collaborative and supportive team culture