Trauma-Informed Survivor Support Specialist

CGR Services; Wellington; On-site; NZD 92,000 - 103,000; Full time

Job summary

Department of Internal Affairs seeks a Survivor Support Specialist to provide compassionate, trauma-informed support to survivors engaging with the Survivor Experiences Service. You will guide them through accessing care records and available support services, while maintaining empathy and resilience in a fixed-term role to June 2028.

Travel to meet survivors and communities is required, with complex information communicated clearly by phone.

Qualifications

• Demonstrated experience providing survivor or client-centred, trauma-informed support.
• Strong case management or customer support experience in a community, health or public sector environment, including confidence providing support by phone.
• The ability to communicate complex information clearly and compassionately using plain English, including through phone-based conversations.
• Sound judgement, critical thinking and the ability to adapt to changing circumstances.
• An understanding of the impacts of trauma, including for Māori, Pacific, disabled and Deaf survivors.
• Excellent relationship-building skills, with the ability to work collaboratively across agencies and support services.

Responsibilities

• Manage a varied caseload and coordinate services across multiple agencies.
• Provide regular phone-based engagement with survivors.
• Travel to meet with survivors and communities where required.
• Build trusted relationships with survivors from diverse backgrounds.

Skills

Trauma-informed support

Case management

Clear communication

Relationship-building

Travel flexibility

Driver licence

Job description

Department of Internal Affairs seeks a Survivor Support Specialist to provide compassionate, trauma-informed support to survivors engaging with the Survivor Experiences Service. You will guide them through accessing care records and available support services, while maintaining empathy and resilience in a fixed-term role to June 2028.

Travel to meet survivors and communities is required, with complex information communicated clearly by phone.