Trauma-Informed Sensitive Claims Navigator

Whakarongorau Aotearoa; Auckland; On-site; NZD 31,424 - 44,756; Full time

Job summary

Whakarongorau Aotearoa in Auckland is seeking a Safe to Talk Sensitive Claims Coordinator. This full-time role requires a solution-focused mindset to assist kiritaki in navigating sensitive claims. Applicants should possess strong analytical skills, exceptional customer service abilities, and an understanding of cultural practices.

The position provides an opportunity to work collaboratively within a supportive team environment, contributing to positive health outcomes in Aotearoa New Zealand.

Applications are invited from those committed to promoting mana taurite and improving health equity.

Qualifications

• Experience working or supporting Māori, Pasifika, Disability, LGBTQI+, and Youth populations is advantageous.
• Ability to communicate in a culturally sensitive manner.
• Experience in Social Services roles is beneficial.

Responsibilities

• Use analytical skills to support kiritaki with sensitive claims.
• Maintain high-quality administrative processes.
• Provide outstanding customer service.

Skills

Strong Microsoft suite skills

Experience with Priority Populations

Contact centre / customer service experience

Strong written and verbal communication skills

Cultural competency

Job description

Whakarongorau Aotearoa in Auckland is seeking a Safe to Talk Sensitive Claims Coordinator. This full-time role requires a solution-focused mindset to assist kiritaki in navigating sensitive claims. Applicants should possess strong analytical skills, exceptional customer service abilities, and an understanding of cultural practices.

The position provides an opportunity to work collaboratively within a supportive team environment, contributing to positive health outcomes in Aotearoa New Zealand.

Applications are invited from those committed to promoting mana taurite and improving health equity.