Trauma-Informed Sensitive Claims Navigator

Whakarongorau Aotearoa; New Zealand; Hybrid; NZD 31,424 - 44,756; Full time

Job summary

Whakarongorau Aotearoa is looking for a Safe to Talk Sensitive Claims Coordinator in New Zealand. This role focuses on supporting customers through the Sensitive Claims service, enhancing their experiences and ensuring quality access to care.

The ideal candidate will have strong analytical skills, proficiency in Microsoft tools, and a commitment to cultural competency. Join a passionate team dedicated to improving health outcomes in the community.

Qualifications

• Strong Microsoft suite skills and database management.
• Experience working or supporting Priority Populations is advantageous.
• Contact centre / customer service experience is ideal.

Responsibilities

• Use analytical skills to resolve issues for kiritaki.
• Employ data management tools for high-quality processes.
• Provide outstanding customer service to kiritaki.

Skills

Analytical skills

Customer service

Microsoft suite proficiency

Database management

Cultural competency

Job description

Whakarongorau Aotearoa is looking for a Safe to Talk Sensitive Claims Coordinator in New Zealand. This role focuses on supporting customers through the Sensitive Claims service, enhancing their experiences and ensuring quality access to care.

The ideal candidate will have strong analytical skills, proficiency in Microsoft tools, and a commitment to cultural competency. Join a passionate team dedicated to improving health outcomes in the community.