Transformation Design & Delivery - Senior Analyst

PwC; Wellington; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Discretionary bonus

Referral bonuses

Wellbeing allowance $250

Life & income protection

Paid sick leave 15 days

Group-rate health insurance

Flexible working

Two paid recognition days off

Paid parental leave

Job summary

PwC NZ is seeking a Senior Analyst to join the Transformation Design & Delivery team. You’ll lead business analysis and process improvement across transformation programmes, translating complex client needs into practical actions.

You’ll work with clients and PwC professionals across advisory engagements, facilitate workshops, map current and future processes, and explore AI-enabled tools to boost efficiency and outcomes.

Qualifications

• 2+ years of experience in business analysis, business process improvement, transformation, change or project-based environments.
• Strong analytical skills with the ability to break down complex problems into clear requirements and practical solutions.
• Experience gathering, analysing and documenting requirements through interviews, workshops and stakeholder engagement.
• Exposure to business process mapping, current-state / future-state analysis.
• Strong stakeholder management skills and ability to build trusted relationships across teams.
• Clear, confident communication to translate complex information into actionable outputs.
• Interest in AI, automation and emerging technologies with willingness to learn AI-enabled tools.
• Well-organised, proactive, able to manage competing priorities and contribute across multiple workstreams.

Responsibilities

• Gather, analyse and document business requirements, translating complex information into practical recommendations and actions.
• Map current-state processes and design improved future-state processes and operating procedures.
• Plan and facilitate workshops and stakeholder sessions to validate requirements and build alignment.
• Develop transformation deliverables including process maps, requirements documentation and user journeys.
• Identify opportunities to apply AI, automation and emerging technologies to improve processes and experiences.
• Identify gaps, risks and dependencies; support testing, implementation and transition activities.
• Take ownership of defined work and contribute to broader transformation workstreams.
• Contribute to PwC’s transformation tools, frameworks and ways of working while building consulting capability.

Skills

Business analysis

Process improvement

Transformation

Stakeholder management

Workshops

AI interest

Job description

About the role

Kia ora, At PwC, our purpose is clear: to build trust in society and solve important problems. This is a place to keep growing. You’ll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa. Ngā kōrero mo tēnei tūranga / About the role

We are looking for a Senior Analyst to join PwC’s Transformation Design & Delivery team, with particular focus on business analysis and business process improvement across transformation programmes. This opportunity is suited to someone who enjoys understanding how organisations work, identifying where processes can be improved, and helping clients translate complex business needs into clear, practical solutions. You’ll work alongside experienced transformation professionals across a range of client engagements, taking ownership of business analysis and process improvement activities across complex business and technology change. You’ll use PwC-approved AI-enabled tools to enhance how you work and help clients explore how AI, automation and emerging technologies can improve business processes and ways of working; helping clients understand their current state, define future ways of working and translate requirements into practical actions that support successful transformation outcomes.

Responsibilities

• Gather, analyse and document business requirements, translating complex information into clear, practical recommendations and actions.
• Map current-state processes and help design improved future-state processes, ways of working and supporting documentation.
• Plan and facilitate workshops and stakeholder sessions to gather information, validate requirements and build alignment.
• Develop key transformation deliverables, including process maps, requirements documentation, user journeys and operating procedures.
• Identify opportunities to apply AI, automation and emerging technologies in the design of future-state processes and ways of working, helping clients improve operational efficiency and customer and employee experiences.
• Identify process gaps, risks and dependencies, and support testing, implementation and transition activities.
• Take ownership of defined pieces of work and contribute to the successful delivery of broader transformation workstreams.
• Contribute to PwC’s transformation tools, frameworks and ways of working while continuing to build your consulting and delivery capability.

Skills you will bring or develop in this role

• 2+ years’ experience in business analysis, business process improvement, transformation, change or project-based environments.
• Strong analytical skills, with the ability to understand complex business problems and break them down into clear requirements and practical solutions.
• Experience gathering, analysing and documenting business requirements through interviews, workshops, and stakeholder engagement.
• Exposure to business process mapping, process improvement, and current-state / future-state analysis.
• Strong stakeholder management skills, with the ability to build trusted relationships across different teams and levels of an organisation.
• Clear and confident communication skills, with the ability to translate complex information into practical and easy-to-understand outputs.
• Comfortable working across business and technology teams and connecting operational needs with wider transformation objectives.
• A keen interest in AI, automation and emerging technologies, with experience using or a willingness to learn AI-enabled tools to improve business analysis, problem-solving and ways of working.
• Well-organised and proactive, with the ability to manage competing priorities, take ownership of deliverables and contribute across multiple workstreams.
• Previous consulting experience would be advantageous.

Highlights of working at PwC NZ

• Discretionary bonus opportunities
• Generous referral bonuses
• Retail discounts & deals
• Global network
• Leadership development
• A.I. tools and training
• Formal learning pathways
• $250 annual wellbeing allowance
• Life & income protection
• Sonder/EAP/Headspace
• 15 days’ paid sick leave
• Group-rate health insurance (eligibility applies)
• PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.
• Flexible working
• Supportive coaching culture
• Two paid recognition days off provided each year during our annual summer shutdown period
• Purchase up to two extra weeks’ annual leave
• Paid parental leave for all parents with flexible options and financial planning support
• Inclusive networks
• Paid volunteering leave

What are you waiting for?

Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.

Maintaining independence is fundamental to demonstrating that PwC has not been influenced by any relationships or situations that undermine our objectivity. This role requires an independence review process.