Transformation Design & Delivery - Senior Analyst

PwC New Zealand; Wellington; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Discretionary bonus opportunities

Learning & development programs

Wellbeing allowance

Paid leave & holidays

Group-rate health insurance

Job summary

PwC New Zealand in Wellington seeks a Senior Analyst to join the Transformation Design & Delivery team, focusing on business analysis and process improvement across transformation programmes. You’ll work with capable colleagues to translate complex business needs into practical solutions.

You’ll use PwC-approved AI-enabled tools to explore how AI and automation can improve processes, map current-state to future-state, and support successful transformation outcomes.

Qualifications

• 2+ years of experience in business analysis, process improvement, transformation, or project-based environments.
• Strong analytical skills to break down complex problems into clear requirements and actions.
• Experience gathering requirements via interviews, workshops, and stakeholder engagement.
• Exposure to current-state/future-state analysis and process mapping.
• Excellent stakeholder management and clear communication.

Responsibilities

• Gather, analyse and document business requirements and translate them into practical actions.
• Map current-state processes and design improved future-state workflows.
• Plan and facilitate workshops and stakeholder sessions to validate requirements.
• Develop transformation deliverables such as process maps and operating procedures.
• Identify opportunities to apply AI and automation in future-state designs.
• Support testing, implementation and transition activities across workstreams.
• Take ownership of defined work packages and contribute to broader transformation efforts.
• Contribute to PwC’s transformation tools, frameworks and ways of working.

Skills

Business analysis

Process improvement

Transformation

Change management

Stakeholder engagement

Workshop facilitation

Tools

AI-enabled tools

Process mapping

Job description

Kia ora,

At PwC, our purpose is clear: to build trust in society and solve important problems.

Ngā kōrero mo tēnei tūranga / About the role

We are looking for a Senior Analyst to join PwC’s Transformation Design & Delivery team, with particular focus on business analysis and business process improvement across transformation programmes.

This opportunity is suited to someone who enjoys understanding how organisations work, identifying where processes can be improved, and helping clients translate complex business needs into clear, practical solutions.

You’ll work alongside experienced transformation professionals across a range of client engagements, taking ownership of business analysis and process improvement activities across complex business and technology change.

Job Description & Summary

You’ll use PwC-approved AI-enabled tools to enhance how you work and help clients explore how AI, automation and emerging technologies can improve business processes and ways of working; helping clients understand their current state, define future ways of working and translate requirements into practical actions that support successful transformation outcomes.

Responsibilities

• Gather, analyse and document business requirements, translating complex information into clear, practical recommendations and actions.
• Map current-state processes and help design improved future-state processes, ways of working and supporting documentation.
• Plan and facilitate workshops and stakeholder sessions to gather information, validate requirements and build alignment.
• Develop key transformation deliverables, including process maps, requirements documentation, user journeys and operating procedures.
• Identify opportunities to apply AI, automation and emerging technologies in the design of future-state processes and ways of working, helping clients improve operational efficiency and customer and employee experiences.
• Identify process gaps, risks and dependencies, and support testing, implementation and transition activities.
• Take ownership of defined pieces of work and contribute to the successful delivery of broader transformation workstreams.
• Contribute to PwC’s transformation tools, frameworks and ways of working while continuing to build your consulting and delivery capability.

Skills you will bring or develop in this role

• 2+ years’ experience in business analysis, business process improvement, transformation, change or project-based environments.
• Strong analytical skills, with the ability to understand complex business problems and break them down into clear requirements and practical solutions.
• Experience gathering, analysing and documenting business requirements through interviews, workshops, and stakeholder engagement.
• Exposure to business process mapping, process improvement, and current-state / future-state analysis.
• Strong stakeholder management skills, with the ability to build trusted relationships across different teams and levels of an organisation.
• Clear and confident communication skills, with the ability to translate complex information into practical and easy-to-understand outputs.
• Comfortable working across business and technology teams and connecting operational needs with wider transformation objectives.
• A keen interest in AI, automation and emerging technologies, with experience using or a willingness to learn AI-enabled tools to improve business analysis, problem-solving and ways of working.
• Well-organised and proactive, with the ability to manage competing priorities, take ownership of deliverables and contribute across multiple workstreams.
• Previous consulting experience would be advantageous.

Highlights of working at PwC NZ

• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals
• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways
• Wellbeing - $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies)
• Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.
• Flexibility - Flexible working; supportive coaching culture
• Time off - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave
• Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave

Management Level

Senior Associate

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Independence

Maintaining independence is fundamental to demonstrating that PwC has not been influenced by any relationships or situations that undermine our objectivity. This role requires an independence review process.