Training Advisor

New Zealand Customs Service; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

The New Zealand Customs Service in Auckland is seeking a Training Advisor to design, deliver, and govern core operational training programs. Based at the Auckland Air Cargo Inspection Facility, this full-time role supports the training lifecycle across analysis, design, delivery, evaluation and continuous improvement.

You will collaborate with subject matter experts and supervisors to ensure national consistency, provide coaching and quality assurance for frontline trainers, and help develop

Qualifications

• Translate organisational priorities into learning goals and outcomes.
• Facilitate training workshops face-to-face, online, or remote across channels.
• Align training strategy with Customs operational delivery to boost capability.
• Experience with e-learning packages and LMS.
• Commitment to service excellence via continuous improvement and innovation.
• Strong problem solving and decision-making capabilities.
• Excellent communication; convey complex data to diverse audiences.
• Build and maintain relationships with internal and external stakeholders.

Responsibilities

• Contribute to learning and development strategy and policy using a systems/continuous improvement view.
• Develop learning needs analyses with stakeholders and design aligned solutions.
• Plan and schedule learning events and deliver effective courses.
• Lead or independently manage key learning and development projects.
• Support QA processes including assessment, moderation and evaluation cycles.
• Advise Operations leadership on training capability and workforce readiness.
• Collaborate with subject matter experts and course facilitators to review and develop training.

Skills

Training design

Workshop facilitation

E-learning

LMS

Problem solving

Communication

Interpersonal skills

Stakeholder management

Education

Level 5 Adult Teaching/Learning & Development

Tools

LMS

Job description

Shape the training that equips Customs people to protect New Zealand's border and deliver with confidence in a complex operational environment. The purpose of the Training Advisor role is to support the design, delivery, and governance of Customs' core operational training programmes, and support the training lifecycle - analysis, design, delivery, evaluation, and continuous improvement. This role is a full-time permanent role based in our Auckland Air Cargo Inspection Facility out near the Auckland Airport. As part of the Training Operations team, the role also contributes to ensuring national consistency of training standards are met, frontline trainers are supported through coaching and quality assurance and contributes to the development of learning systems and processes that strengthen operational capability.

Key Responsibilities

• Contribute to the development of the learning and development strategy and policy as required, taking a systems and continuous improvement view to contribute to a learning culture at Customs.
• Develop learning needs analysis as required and work with stakeholders to develop innovative approaches to learning that ensure alignment of solutions across Customs, meet curriculum specifications, risk management solutions and practicability, the needs of individual learners.
• Plan and schedule learning events, such as Workshops and Learning Labs, and deliver effective courses (both face-to-face and virtual) to meet business requirements.
• Lead or independently manage key learning and development projects ensuring the production of timely and high-quality outcomes.
• Support national QA processes including assessment, moderation, evaluation cycles, and continuous improvement.
• Support the Operational leaders, including the ‘Operations Training’ team and provide expert advice to on training capability development, and workforce readiness.
• Work in partnership with subject matter experts, Customs Technical Specialists and course facilitators in the review, design, and development of training

About You

• A focus on translating organisational priorities into goals, learning design, and development and delivery, with an ability to facilitate training workshops through various channels (face-to-face, online/virtual, remote).
• Ability to develop a strong understanding of Customs operational delivery and align training strategy and initiatives to enhance people’s capability.
• Demonstrated ability to work independently, manage own time, prioritise training activities, plan projects or groups of activities, and to meet specified timeframes.
• Experience with e-learning packages and knowledge of IT and working with a Learning Management System.
• Demonstrated commitment to service excellence through continuous improvement and innovation.
• Strong problem solving and decision-making capability.
• Excellent communication skills and ability to communicate complex and analytical data to wide ranging audiences at all levels.
• Sound interpersonal skills and the ability to build and enhance successful relationships with internal and external stakeholders.

To Be Considered For This Position, You Must

• Be able to pass a fitness test, drug test, and medical,
• Have a full and unrestricted NZ driver's licence
• Level 5 (or higher) qualification in Adult and Tertiary Teaching, Learning & Development, Education, or a related field.
• Experience leading or delivering complex training programmes in an operational, regulatory, or safety-critical environment.
• Assessment and moderation experience applying standards, supporting moderation, and contributing to quality assurance.
• Working knowledge of training competency frameworks including assessment requirements and workplace training obligations.
• Be able to work 'unpredictable hours'.
  • This includes working outside of usual working hours, working extended hours and national travel, including stays away from home.
• Be able to obtain and maintain an organisational security clearance.

Working at Customs | Mahi ki te Mana Ārai o Aotearoa

We aim to create a great place to work, where our people feel they belong and have the capability and desire to meet future challenges. We are clear about our mission, which is underpinned by Te Pou Tokomanawa (the Foundations) and our Whanonga Pono (Values). Our work matters to the safety and success of New Zealand.

Working for New Zealand Customs

To join Customs in any role you must be a New Zealand citizen or New Zealand permanent resident and be able to obtain and maintain an Organisational Security clearance.

(* A New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last five years, (including five years ago from the date of this application) and resides in New Zealand at time of application.

If shortlisted, you will be asked to complete online psychometric testing as part of the process.

Applications close at 11pm, Wednesday 21 October 2026.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. We also offer flexible working arrangements.