Trading Systems Support Assistant

Foodstuffs South Island; Canterbury; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working approach

Southern Cross health insurance

Wellbeing tools access

Employee discounts and savings

Extensive online training library

Job summary

Foodstuffs South Island is seeking a Trading Systems Support Assistant to back our Merchandise trading teams using the PMR system. You will become a SME, troubleshoot, train users, document processes, and create manuals to support efficient retail operations.

You will analyse system data, test enhancements, and contribute to continuous improvement while collaborating with a wide range of stakeholders across the business. This role suits those with a keen systems mindset and great communication.

Qualifications

• Strong systems mindset with attention to detail and the ability to troubleshoot issues.
• Excellent written and verbal communication across stakeholders.
• Experience using Microsoft Office applications, particularly Excel and SharePoint.

Responsibilities

• Support PMR and business systems for Retail & Merchandise teams.
• Troubleshoot system issues and identify root causes.
• Provide systems training and document processes, creating user manuals.
• Analyse system data and test enhancements.
• Support continuous improvement initiatives.

Skills

Systems mindset

Attention to detail

Analytical & problem solving

Excel

SharePoint

Communication skills

Tools

PMR system

Job description

About the role:

As our Trading Systems Support Assistant, you will support our Merchandise trading teams with our purpose-built Promotional Management for Retail (PMR) system and the business systems that impact the Foodstuffs South Island (FSSI) teams.

This role combines system support, business systems expertise and data analysis with end-user engagement to ensure our Retail & Merchandise teams can perform their roles effectively and efficiently.

You’ll become a subject matter expert (SME) in PMR and enjoy understanding how systems work and the business processes they support so that you can troubleshoot, provide systems training, document system processes and create user manuals, analyse system data, test enhancements and support continuous improvement.

About you:

You’ll have a strong systems mindset, excellent attention to detail, and the confidence to communicate with and influence stakeholders across the business. You enjoy helping others, learning new tools, and finding solutions when issues arise.

Ideally, you will also have:

• The ability to build effective working relationships with a wide range of people


• Proven analytical and problem‑solving skills including investigating system issues, identifying root causes alongside the ability to produce and interpret data


• High attention to detail and strong organisational skills


• Proven experience using Microsoft Office applications, particularly Excel and SharePoint


• Excellent written and verbal communication

Don't Meet Every Requirement? We encourage you to apply anyway. We are looking for individuals with diverse experiences and are keen to hear from those who believe they have the drive and potential to succeed in this role.

Why join us?

• A flexible working approach based on trusting and empowering our people to manage their time and deliver results while balancing the needs of their personal lives


• Commitment to equitable outcomes, including additional paid parental leave, free period products and financial health checks to name a few


• Support for your wellbeing with Southern Cross health insurance for you and your family after a qualifying period, discounts at local gyms, access to online wellbeing tools, and a prayer and privacy room onsite


• Access to discounts, deals and everyday savings from a wide range of businesses and supplier partners, helping you and your whānau save on the things that matter most


• Continuous learning and professional growth, as well as access to our extensive online training library and endless opportunities


• We’re proud of our supportive team environment, and our positive and friendly culture that’s made fun by Furry Friend Fridays and monthly social events


• Our Papanui based office has free carparking, an in-house café

We’re a Pride Pledge organisation, and we are committed to an inclusive workplace where everyone thrives, every day and we celebrate our diversity as strength