Trade Team Member

Mitre 10; Te Anau; Hybrid; NZD 42,000 - 54,000; Full time

Job summary

Mitre 10 Te Anau is looking for a hands-on Trade Counter and Timber Yard specialist in a full‑time, Sunday–Thursday role. You’ll support trade customers from enquiry to order fulfilment in a busy, physical environment, across both the counter and yard.

The job rewards product knowledge, teamwork, and accurate processing of orders, picks, deliveries, stock checks, and returns. You’ll help maintain stock levels, apply safety rules, and drive value by offering project‑fit solutions.

Qualifications

• Experience with building supplies or retail is favorable.
• Strong communication with trade customers and team members.
• Ability to follow safety rules and store procedures.

Responsibilities

• Provide product selection support, quotes, and price confirmations; manage special orders.
• Pick and stage orders; coordinate deliveries to achieve on-time, in-full results.
• Maintain trade ranges, labels, and stock levels; action replenishment and back-orders.
• Handle account queries; liaise with office for complex issues; maintain accurate records.
• Ensure yard and trade-area safety; apply PPE requirements and yard traffic controls.
• Drive value-add sales through alternatives and project-fit solutions.
• Unload, check, and receipt inbound shipments; confirm quantities against paperwork.

Skills

Relationship building

Problem solving

Time management

Commercial awareness

Safety mindset

Tools

Inventory systems

RF scanning

Stock cycle counting

Delivery scheduling

Job description

This is a full-time position with a Sunday to Thursday roster, within our Trade (Timber & Building) department. This is a hands-on, customer-facing role that works across both the Trade Counter and Timber Yard, supporting customers from enquiry through to order fulfilment.

You’ll be working in a environment where accuracy, product knowledge, and teamwork matter. Whether you’re on the counter processing orders or out in the yard preparing them, your role is to keep customers moving — quickly and correctly. This is a physical role in a busy department.

Purpose:

Support trade customers with expert advice, accurate quotes, and timely fulfilment to keep projects on track.

Buildlong‑term relationships byunderstanding product specs, delivery requirements, and account processes.

• Provide product selection support,quotes, and price confirmations; manage special orders.
• Pick and stage orders; coordinatedeliveries to achieve on‑time,in‑full results.
• Maintain trade ranges, labels, andstock levels; action replenishment and back‑orders.
• Handle account queries; liaise withoffice for complex issues; maintain accurate records.
• Ensure yard and trade‑area safety; apply PPE requirements and yardtraffic controls including; spotter, exclusion zones and any other store safetyprotocols as required.
• Drive value‑add sales through alternatives and project‑fit solutions.
• Unload, check, and receipt inboundshipments; confirm quantities against paperwork.

CoreCapabilities:

• Relationship building and professionalcommunication tailored to trade needs.
• Problem solving
• Time management
• Commercial awareness—understand marginand discount structures.
• Safety mindset—consistent applicationof yard protocols, and adherence to store policy and procedures.

TechnicalSkills:

• Knowledge of building supplies,fixings, timber, and consumables; willingness to learn specifications.
• Use of inventory systems; pickslips, staging, delivery scheduling.
• Basic quoting and familiarity withtrade account processes.
• RF scanning and stock cycle counting.
• Forklift licence not required (training can be provided)