Trade Support Team Lead — Elevate Customer Experience

PlaceMakers; Otago; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive hourly rate

Staff-buying privileges

Health & Wellbeing initiatives

Women in Sales initiative

Job summary

PlaceMakers in Queenstown seeks a Customer Service Manager to lead a team of four. In this role, you will ensure exceptional customer experiences, manage inquiries, and support staff training. Your leadership will drive productivity in a fast-paced environment.

The role requires at least experience in customer service/sales management and excellent communication skills. The position offers 40 hours a week with a competitive hourly rate and development opportunities.

Qualifications

• Experience in a management position in Customer Service or Sales.
• Ability to provide personalized solutions under pressure.
• Computer literate and comfortable with general software.

Responsibilities

• Manage customer inquiries by phone, email, and in-person.
• Support team training and handle queries.
• Provide product advice, pricing information, and tailored solutions.

Skills

Customer Service/Sales experience

Excellent communication skills

Problem-solving

Computer literacy

Tools

Outlook

Word

Job description

PlaceMakers in Queenstown seeks a Customer Service Manager to lead a team of four. In this role, you will ensure exceptional customer experiences, manage inquiries, and support staff training. Your leadership will drive productivity in a fast-paced environment.

The role requires at least experience in customer service/sales management and excellent communication skills. The position offers 40 hours a week with a competitive hourly rate and development opportunities.