Trade Specialist | NAPA Sydenham

NZL GPC Asia Pacific New Zealand Pty Ltd; Linwood-Central-Heathcote Community; On-site; NZD 42,000 - 64,000; Full time

Job summary

GPC Asia Pacific New Zealand seeks a customer-focused Trade Specialist to provide technical support and build lasting relationships with trade and retail customers. You will use automotive parts knowledge to deliver exceptional service and drive sales in a busy, team-oriented environment.

Ideal candidates have automotive experience, strong communication skills, and a proactive, solutions-focused attitude. The role emphasizes teamwork, safety, and delivering value across GPC AP brands.

Qualifications

• Experience with automotive parts or mechanical systems.
• Strong customer service mindset with some sales experience.
• Able to explain technical information clearly to non-technical customers.

Responsibilities

• Provide technical support to trade and retail customers using product knowledge.
• Build effective customer relationships and solve problems.
• Communicate in technical and non-technical terms; handle inquiries via phone and in person.

Skills

Automotive knowledge

Customer service

Sales experience

Communication skills

Computer skills

Team player

Flexibility

Job description

Great company culture & plenty of opportunity to progress Monday - Friday + 1/2 day rostered Saturday NAPA – NZ’s newest Trade and Specialist customer focussed business delivering on our CVP of Market Leading Range, NAPA Know How and Everyday Great Value. A very customer and team centric, hands on business where high calibre, knowledgeable, industry people exceed our customers’ expectations everyday by delivering a wide range of products to our trade and specialist customers in the most efficient way via our highly knowledgeable team.

Our Trade Specialists are experts who:

• Provide technical support to our trade and retail customers through using their expert automotive parts/mechanical knowledge
• Build effective customer relationships
• Are superstar sellers and problem solvers, and use up-to-date product information and knowledge
• Are committed to providing a genuine service, where they create lasting impressions and moments that matter for their customers
• Enjoy working in a busy phone customer contact role
• Are safety aware and constantly strive to provide the safest work environment for themselves and their team mates

The successful applicant will:

• Demonstrate prior automotive parts or mechanical experience
• Be a passionate customer service expert with some sales experience
• Be comfortable sharing knowledge and have the ability to communicate in a technical and non-technical manner
• Be a natural problem solver who is solutions focussed with sound computer skills
• Be a proactive and driven team player, who can also work independently
• Be available to work and have flexible to work other days if requested

We can offer you:

• A safe & inclusive team environment
• Attractive team member pricing across all GPC AP businesses
• Work-life balance
• Ongoing training & development; genuine career opportunities
• Employee reward & recognition programs
• Employee Assistance Program for you & your family
• Paid volunteer leave
• Parental leave top-up allowance.

GPC Asia Pacific Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA and McLeod Accessories. Yet we are more than just a parts and service company. We propel people forward. With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders.

Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale.

Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.