Track Manager - MS Windows 2000

HCL Technologies Limited; Dunedin; On-site; NZD 110,000 - 140,000; Full time

Job summary

HCL Technologies Limited is seeking an experienced Windows Operations Lead to oversee and optimize Windows 2000-based IT environments. The role centers on operational excellence, process improvement, and empowering teams to meet client SLAs while driving innovation and high standards in system administration.

The candidate will mentor the support team, implement automation, and collaborate with clients to translate requirements into effective Windows 2000 strategies across large-scale

Qualifications

• Extensive experience managing Windows environments, including large-scale deployments.
• Strong incident, problem and change management capabilities.
• Ability to design operational improvements and automation for Windows-based systems.
• Proven leadership in mentoring technical teams and guiding projects.

Responsibilities

• Lead Windows 2000 administration initiatives to optimize stability and performance.
• Oversee incident, problem, and change management to meet client SLAs.
• Analyze logs and performance metrics to proactively identify risks and root causes.
• Mentor support teams and drive knowledge transfer on Windows 2000 environments.
• Evaluate new tools and automation to enhance operational efficiency.
• Ensure data-driven reporting through Windows-based monitoring tools.
• Translate client requirements into actionable Windows 2000 support strategies.
• Develop and enforce operational standards and policies for Windows administration.

Skills

Windows administration

Incident management

Problem management

Change management

Automation design

Team leadership

Client engagement

Tools

Active Directory

Group Policy

Performance Monitoring

Job description

This role is accountable for overseeing the delivery and optimization of Windows 2000-based IT operations in complex, large-scale environments. The individual ensures operational excellence, drives process improvements, and empowers teams to deliver on client service level agreements while fostering innovation and high standards in system administration.

Key Responsibilities

• Lead Windows 2000 administration initiatives by implementing advanced operational processes and leveraging Windows OS tools to optimize system stability and performance across large-scale environments.
• Oversee incident, problem, and change management processes using MS Windows Administration frameworks to ensure compliance with client SLAs and minimize service interruptions.
• Analyze system logs and performance metrics with Windows administrative utilities to proactively identify risks and drive root cause analysis for complex issues.
• Guide and mentor the support team by providing technical direction on Windows 2000 environments, fostering skill development and ensuring effective knowledge transfer.
• Drive process innovation by evaluating and integrating new tools, automation scripts, or best practices within Windows OS administration to enhance operational efficiency.
• Ensure seamless information flow and management reporting using Windows-based monitoring and reporting tools, supporting data-driven decision-making.
• Engage with clients to understand operational requirements, translating them into actionable support strategies within the Windows 2000 framework.
• Develop and enforce operational standards and policies for Windows administration, ensuring compliance and consistency across projects.

Skill Requirements

• Excellent Proficiency With Advanced Windows Administration Tools, Including Active Directory, Group Policy, And System Performance Monitoring Utilities.
• Strong Expertise In Incident, Problem, And Change Management Processes Within Windows Environments.
• Advanced Skills In Designing And Implementing Operational Improvements And Automation For WindowsBased Systems.
• Excellent Analytical And Troubleshooting Abilities For Large, Complex Windows Infrastructures.
• Expert Ability To Lead, Mentor, And Empower Technical Teams In An Operations Setting.
• Excellent Communication And Client Engagement Skills For Translating Technical Requirements Into Operational Action.

Other Requirements

• Microsoft Certified: Windows Server or Microsoft Certified Solutions Expert (MCSE) on Windows 2000/2003 (optional but highly valuable)

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.