Territory Account Manager – Hospitality Tech

Shoptalk; Auckland; On-site; NZD 65,000 - 95,000; Full time

Benefits offered by this job

Staff discounts and dining vouchers

Job summary

EatClub is expanding in New Zealand and seeks an Account Manager to own and grow a portfolio of restaurant partners in Auckland. You will visit partners, build trusted relationships, and use data to guide decisions to reduce churn and maximise value.

You will balance field visits with desk work, monitor performance dashboards, and identify growth opportunities through campaigns, upsells, and feature adoption.

Qualifications

• 3-5 years’ experience in Sales or Account Management.
• Established relationships in Auckland hospitality scene.
• Experience working to retention, churn reduction, or revenue-related goals.
• Strong organisational and communication skills, both in-person and in writing.
• Comfort balancing autonomy with structured ways of working.
• Confidence managing a portfolio across field and desk-based work.

Responsibilities

• Visit and build strong relationships with restaurant partners across your territory.
• Monitor partner performance using dashboards and data insights.
• Identify risks early and proactively reduce churn through consultative conversations.
• Lead onboarding, activation, and optimisation for new partners.
• Spot and deliver growth opportunities, including campaigns, upsells, and new features.
• Balance field visits with desk-based planning and analysis.
• Provide feedback and contribute ideas to improve account management processes and reporting.
• Find new upsell and cross-sell opportunities.
• Help the business generate new leads and grow your territory.

Skills

Relationship building

Communication

Data analysis

Organisation

Autonomy

Portfolio management

Tools

Dashboards

Job description

EatClub is expanding in New Zealand and seeks an Account Manager to own and grow a portfolio of restaurant partners in Auckland. You will visit partners, build trusted relationships, and use data to guide decisions to reduce churn and maximise value.

You will balance field visits with desk work, monitor performance dashboards, and identify growth opportunities through campaigns, upsells, and feature adoption.