Engineering Lead

Gallagher; Hamilton; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid flexibility

KiwiSaver on‑top

Life and Disability insurance

Mentorship and professional develop

Job summary

Gallagher is expanding its Hamilton‑based teams and seeks an Engineering Lead to guide the Support Engineering group. You’ll shape quality and reliability of Gallagher's security solutions, report to the Value Stream Lead, and mentor engineers while tackling complex technical challenges for customers worldwide.

You’ll balance delivery objectives with quality and risk, collaborate across teams, and contribute hands‑on when needed to drive critical projects to success.

Qualifications

• Proven leadership and mentoring of engineers.
• Strong problem‑solving and risk management capabilities.
• Experience delivering technical outcomes on large projects.

Responsibilities

• Act as technical authority for the team and guide engineering activities.
• Lead investigations and resolve complex customer‑facing issues.
• Balance quality, performance, risk, and delivery objectives in decisions.
• Coach and develop engineers across experience levels.
• Build a high‑performing team through feedback and development planning.
• Collaborate with Product, Support, Manufacturing, and Project teams.
• Drive continuous improvement in engineering practices and product quality.
• Support architecture discussions and critical technical decisions.
• Communicate progress to technical and non‑technical stakeholders.

Skills

Leadership

Engineering excellence

Stakeholder engagement

Education

Bachelor's degree in Engineering

Job description

About Gallagher

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.

About Gallagher

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.

Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions - and right now is a pivotal moment in our evolution. We’re scaling with intent, driving an incredible growth trajectory with innovation and customer impact at the heart of everything we do. With operations across New Zealand, Australia, Asia, Africa, the USA, Canada, and Europe and exports to over 140 countries we’re building globally focused career pathways right here in New Zealand.

As we expand our Hamilton-based teams, this is your chance to be part of a true Kiwi tech success story making a global impact. If you’re driven by passion and purpose to protect what matters most, come help shape the future of what’s possible with us.

The Opportunity

As Engineering Lead, you'll play a critical role in leading our Support Engineering team and shaping the quality and reliability of Gallagher's solutions. Reporting to the Value Stream Lead, you'll guide a team of engineers through complex technical challenges, champion engineering excellence, and ensure customer issues are resolved with speed and quality.

This role combines people leadership, technical influence, and delivery accountability. You'll collaborate across the business to identify risks, drive improvements, and ensure our products remain robust, secure, and ready to meet the evolving needs of customers worldwide.

You'll be responsible for

• Acting as the technical authority for the team, providing leadership and guidance across support and product engineering activities
• Leading technical investigations and driving the resolution of complex customer-facing issues
• Ensuring technical decisions balance quality, performance, supportability, risk, and delivery objectives
• Coaching, mentoring, and developing engineers across different experience levels
• Building a high-performing team through effective leadership, feedback, and development planning
• Working closely with Product, Support, Manufacturing, and Project teams to achieve business outcomes
• Managing technical risk, prioritisation, and delivery predictability
• Driving continuous improvement across engineering practices, escalation processes, and product quality
• Supporting architecture discussions, design reviews, and critical technical decision‑making
• Communicating technical challenges, progress, and decisions to both technical and non‑technical stakeholdersContributing hands‑on when required to support critical projects or resolve complex issues

The Fit

You combine strong engineering expertise with proven leadership experience. Whether you're mentoring engineers, navigating technical challenges, or aligning priorities across teams, you bring the confidence and credibility needed to drive successful outcomes in a fast‑paced environment.

You'll Also Bring

• A tertiary qualification in a relevant engineering discipline
• At least 10 years' experience in a relevant engineering or product development environment
• Proven experience delivering technical outcomes on large, complex projects
• Strong leadership experience, including coaching, mentoring, and developing engineers
• Experience working in support, escalation management, or customer‑facing technical environments
• Strong understanding of complex systems, reliability, performance, and lifecycle management
• Excellent problem‑solving, decision‑making, and risk management capabilities
• Strong stakeholder engagement and communication skills
• The ability to operate effectively in ambiguous and fast‑evolving environments
• A commitment to continuous improvement, collaboration, and engineering excellence

Why Gallagher?

You’ll be part of a global, future‑focused organisation where creativity and innovation are valued and supported. Working in an environment driven by collaboration, innovation, passion, craftsmanship and mutual respect, you’ll help achieve our team purpose to translate vision into exceptional creations.

We Also Offer

• Competitive salary and bonuses
• Hybrid flexibility (typically 3 days in the office a week, with additional onsite days required depending on work demands)
• KiwiSaver on‑top and Life and Disability insurance
• Mentorship and professional development opportunities
• A supportive team culture with team‑building events, creative inspiration trips and a fun environment

If you're passionate about leading people, solving complex technical challenges, and helping shape the future of world‑class security products, we'd love to hear from you.