Technical Support Officer

Police; Wellington; Hybrid; NZD 70,000 - 73,000; Full time

Job summary

New Zealand Police seeks a Technical Support Officer for the National Crime Investigation Group, based in Wellington. You will support Digital Forensic experts, handling exhibits and data extractions, while ensuring confidentiality and high discretion in a fast-paced environment.

The role involves initial data extractions, cloning devices, and coordinating with Police investigation staff. It requires relocation between Wellington Central and Porirua over time and offers a permanent full-time

Qualifications

• Experience handling digital evidence and case management systems.
• Ability to maintain confidentiality and exercise discretion with sensitive material.
• Excellent written and verbal communication skills.
• Proactive, reliable, and able to work both independently and in a team.

Responsibilities

• Receive exhibits, document items, and manage the exhibit chain of custody end-to-end.
• Create forensic copies and perform data extraction from evidential items.
• Provide general admin and reception support for the unit and maintain CMS records.
• Ensure data integrity and compliance with evidential handling procedures.

Skills

Logical thinking

Tech savvy

Attention to detail

Communication skills

Independent worker

Team collaboration

Multitasking

Customer service

Tools

Microsoft Office

Job description

Career Opportunities: Technical Support Officer (6031671)

Requisition ID6031671-Posted20/08/2026-Wellington-Permanent FT

Technical Support Officer - National Crime Investigation Group!

• Based at Wellington Central


• Band D


• Police Employee


• Permanent/Full Time


• NAV


• JR - 6031671

Stand at the stern of the canoe and feel the spray of the future biting at your face

Mō te tūnga | About the role

As a Technical Support Officer, you will support our Digital Forensic experts in their work through the provision of technical and administrative services. You will be positioned as the first point of contact for the unit and will report to the Manager of the Central Digital Forensic Unit in Wellington. Your role is vital in ensuring that investigation exhibits, and documentation is received from Police investigation staff and initial data extractions of the relevant exhibits are undertaken.

In this role you will be providing technical support to the Digital Forensics experts. You will assist internal staff with their requests by generating forensic copies of evidential items and carry out basic data extraction and recovery process from digital devices. You will also be dealing with high volumes of sensitive material and a high level of discretion is required.

This position will initially be based in Wellington Central and is expected to relocate to Porirua by mid-next year, or earlier if operational requirements allow. Applicants should be comfortable working from both locations during this transition period.

Key Accountabilities:

• Receiving exhibits, detailing the items and confirming accuracy. You will be required to document the receipt and release of exhibits. This is 'end to end exhibit management' and maintaining the exhibit chain of custody.


• Creating forensic copies (cloning and extracting data) of evidential exhibits, including computers and cell phones.


• General administrative and reception duties, for example, answering the phone, dealing with incoming mail and maintaining the internal case management system.


• Accurately maintain digital records and case management systems, ensuring data integrity, confidentiality, and compliance with evidential handling procedures .

He aha taau e kawe mai | What you’ll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours,your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

• Demonstrate strong logical processing skills and be tech savvy.


• Possess strong computer skills and the ability to work with digital evidence, databases, case management systems, and Microsoft Office applications with a high level of accuracy and attention to detail.


• Good communication skills both verbal and written.


• Be able to work independently and as part of a united team.


• Ability to multi-task and work well under pressure.


• Demonstrate excellent customer service and ensure exceptional service is delivered to internal customers.


• Be able to work in an environment that contains sensitive content.

This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements

https://www.police.govt.nz/sites/default/files/pd/08-2025/technical_support_officer.pdf

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

Utu ā-tau | Salary -

This position is covered by a collective agreement and salary will commence between $700,30 and $73,154 dependent on skills and experience relevant to the role.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.

Please note: Deadline for applications is 5:00 pm on 01/09/2026. Applications may be reviewed prior to the close date as well as contact made with candidates.