Technical Support Administrator I

aah; Auckland; Sur place; NZD 93 000 - 141 000; Plein temps

Avantages offerts par ce poste

Health benefits

Paid Time Off

Flexible Spending Accounts

Retirement offerings

Résumé du poste

Advocate Health is seeking an IT Field Services professional to join our enterprise support team on the Illinois Masonic campus and surrounding locations. You will provide end-user support, training, and 24x7x365 assistance for clinical and business applications and devices.

The role requires a Bachelor's degree in a related field and at least 1 year of IT operating/support experience. Excellent communication and customer service skills are essential, with healthcare background preferred.

Qualifications

• Bachelor's degree or equivalent in CS/IS/Engineering.
• 1 year of experience in IT operating/support.
• Excellent communication and customer service skills.
• Healthcare background preferred.

Responsabilités

• Provide end-user support and training on devices and network access.
• Manage incidents and requests per SLA with updates and closure.
• Configure, install, maintain, upgrade hardware and software for 24/7 support.
• Follow change control procedures for environment/configuration changes.
• Track assets and optimize resource usage per ITAM process.
• Collaborate with field leadership and deploy emerging technologies.

Connaissances

Interpersonal skills

Technical skills

Customer service

Troubleshooting

Formation

Bachelor's degree

Description du poste

Department: 12225 Enterprise Corporate - Enterprise Tech Field Services IL/WI

Status: Full time

Benefits Eligible: Yes

Hou rs Per Week: 40

Schedule Details/Additional Information: This is a full-time, onsite position supporting the Illinois Masonic campus and surrounding remote locations. Must reliability be able to travel between locations The role is primarily first shift (either 8:30-5 or 9-5:30) and includes participation in an on-call rotation.

Pay Range: $25.30 - $37.95

Operates in the field as part of the IT Field Services support team. This team provides 24X7X365 support services for clinical and business applications, endpoint devices and implements approved technical solutions in collaboration with other IT technical teams.

Major Responsibilities

• Ensure implemented IT solutions are functioning at an optimal level and end-users' needs are met. Provides end-user support including training on new device capability, basic device operations, accessing network resources, and device security best practices.
• Supports and follows established procedures for managing incidents and request tickets while adhering to SLA's, documenting updates in incident/request with actions taken including client communication and closure with complete resolution documentation.
• Analysis, configuration, installation, maintenance, upgrades and retirement of hardware and software which require 24/7 support. Ensures compliance with Advocate Health IT standards.
• Follow established change control procedures for any environmental, operational, configuration changes.
• Follows Advocate Health ITAM (asset management) process for device removal, including inventory management. Ensures the efficient utilization of Advocate Health's IT resources through regular reviews of hardware usage reports.
• Function as a local IT field services resource assigned to multiple projects including acquisitions, construction projects, new system implementations, upgrades, maintenance, or retirements while following IT system policies and practices. Support IT and Field Services Strategic Initiatives that align with the overall goals of Advocate Health.
• Communicate with field leadership team on task updates, potential risk or concerns that may impact assigned project.
• Participate in deployment of emerging technologies, including testing, analysis, and documentation. Assess technical solutions for our technology users by building and maintaining relationships through rounding.

Licensure, Registration, and/or Certification Required

None required.

Education Required

Bachelor's degree or equivalent experience in Computer Science, Information System, Engineering, or related field.

Experience Required

1 year of experience in a complex IT operating/support environment.

Knowledge, Skills & Abilities Required

• Must have excellent interpersonal and technical skills.
• They must troubleshoot problems accurately and possess a positive attitude to deal with a variety of situations.
• Preferred background in Healthcare, Customer Service or Technology
• Excellent written and verbal communication skills, strong customer service skills, excellent problem-solving skills

Physical Requirements and Working Conditions

Ability to lift to thirty-five pounds without assistance . For lifts over thirty-five pounds, lifting equipment is expected to be used or lifted with at least one other associate when available. Unique lifting/movement situations will be assessed on a case-by-case basis.

Travel to various Advocate Health locations required .

This position requires incumbents to work onsite (unless specified otherwise) in both an office and clinical environment.

On call support required - shared responsibility approximately every 2 months.

Incumbents will be required to wear personal protective equipment in designated clinical areas.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

• Compensation
• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and more
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such a