Technical Specialist, Assessing

IAG; Christchurch; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

KiwiSaver 4.5% employer contribution

Life insurance as standard

20 days annual leave + 5 MyLeave

Up to 50% personal insurance discount

Annual $500 health & wellbeing payment

14 weeks paid parental leave

LinkedIn Learning and IAG Academy

Study assistance and secondmentOpport.

Job summary

IAG seeks an experienced property claims professional to manage complex claims from assessment through settlement, blending technical know-how with strong customer outcomes. Based in Ōtautahi (Christchurch), you will work with assessors, contractors and internal specialists to resolve challenging claims and support customers during disruptive events.

You’ll apply expertise in building repairs, damage assessment and reinstatement cost estimation, delivering fair, timely decisions while upholding

Qualifications

• Extensive experience in building repairs, damage assessment, construction methodologies, and reinstatement costs (in insurance).
• Proven experience managing complex property claims within insurance.
• Strong ability to assess building and claim scenarios, analyse information and make timely decisions under pressure.
• Confident in building relationships with internal teams, suppliers, contractors, trades, and industry experts.
• Strong communication skills, translating technical information into clear guidance for diverse audiences.
• Experience supporting customers through challenging situations with empathy, professionalism and care.
• Collaborative and continuous improvement mindset, sharing knowledge and mentoring others.

Responsibilities

• Manage complex property claims from assessment through settlement, including coverage decisions and stakeholder communication.
• Provide technical guidance and support to property assessors, uplifting capability across the team.
• Respond to significant claim events as part of the on-the-ground assessing team, supporting customers during disruption.
• Collaborate with consultants, contractors and internal specialists to progress claims and achieve fair outcomes.
• Identify risks, opportunities and process improvements to enhance claim quality and customer experience.
• Deliver coaching and training that supports capability development across assessing and claims teams.
• Maintain high standards of quality, governance and compliance across all claims activities and event response initiatives.

Skills

Building repairs

Damage assessment

Reinstatement costs

Complex claim management

Relationship building

Clear communication

Mentoring & coaching

Job description

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Bring your expertise to a role where you can make a real difference when customers need us most. From supporting customers through complex property claims to being part of the frontline response during significant weather and natural hazard events, this role combines technical expertise with meaningful customer outcomes. You will work alongside experienced assessors, claims specialists and external experts to resolve challenging claims, provide guidance to others and help shape how we respond during major events. If you thrive in dynamic environments, enjoy solving complex problems and want your work to have a genuine impact, this could be the role for you. This is a permanent full-time role based in Ōtautahi (Christchurch).

Ngā Mahi Hei Whakatutuki Māu | What You'll Do

• Manage complex property claims from assessment through to settlement, including coverage decisions, damage scoping, repair reviews and stakeholder communication.
• Provide technical guidance and support to property assessors, helping resolve challenging claims and uplift capability across the broader team
• Respond to significant claim events as part of the on the ground assessing team, supporting customers during times of disruption and uncertainty
• Collaborate with consultants, contractors and internal specialists to progress claims, resolve issues and achieve fair customer outcomes.
• Identify risks, opportunities and process improvements that enhance claim quality, operational performance and customer experience
• Deliver coaching, technical advice and training that supports capability development across assessing and claims teams
• Maintain high standards of quality, governance and compliance across all claims activities and event response initiatives

Ōu Pūkenga me ōu Wheako | What You'll Bring

• Extensive experience of building repairs, damage assessment, construction methodologies, and reinstatement costs.
• Proven experiencce in managing complex property claims within insurance, assessing and claims management environments.
• Strong ability to assess complex building and claim scenarios, analyse information, and make sound, timely decisions under pressure.
• Confident building relationships with internal teams, suppliers, contractors, trades, and industry experts to achieve the best outcomes.
• Strong communication skills, with the ability to translate technical information into clear, practical guidance for a range of audiences.
• Experienced in supporting customers through challenging situations with empathy, professionalism, and care.
• Collaborative and continuous improvement focused, with a passion for sharing knowledge, mentoring others, and enhancing ways of working.

Tā Mātau ki a Koutou| What We Offer

• Boosted KiwiSaver with 4.5% employer contribution and life insurance as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Up to 50% off personal insurance, including home and motor insurance.
• Annual $500 health & wellbeing payment.
• 14 Weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Tuesday 13 October 2026 11:59PM NZDT

Tā Mātau Ratonga Tautoko | Adjustments & Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

He pitopito kōrero anō mō mātau | More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and wellbeing in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy). We celebrate unique viewpoints shaped by life experiences, cultures and passions. And expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.