Technical Account Manager

Gallagher Security; Christchurch; On-site; NZD 90,000 - 120,000; Full time

Job summary

Gallagher Security is seeking a Technical Account Manager for the Christchurch Metropolitan Area. You will manage key customer accounts, provide technical guidance, and ensure successful adoption of Gallagher Security solutions on-site.

Responsibilities include coordinating troubleshooting, overseeing deployments, and collaborating with sales and engineering teams to deliver enhancements and align product capabilities with customer needs.

Qualifications

• Strong account management skills with long-term relationship experience.
• Hands-on technical support and troubleshooting capabilities.
• Sales-related skills including upsell and cross-sell opportunities.
• Project management for coordinating deployments and integrations.
• Background in security, IT, or related technology fields.
• Excellent communication and interpersonal abilities.
• Ability to work with cross-functional teams in a dynamic environment.
• Tertiary qualification in engineering or IT, or equivalent experience.

Responsibilities

• Manage key customer accounts and act as a trusted technical advisor.
• Ensure successful adoption and ongoing use of Gallagher Security solutions.
• Provide technical guidance and coordinate troubleshooting and support.
• Oversee solution implementation and work with internal teams to resolve issues.
• Identify opportunities to optimize system performance and align with customer needs.
• Support sales initiatives with technical input during engagements.
• Build long-term relationships and drive customer satisfaction.

Skills

Account management

Technical troubleshooting

Upsell & cross-sell

Project coordination

Communication skills

Cross-functional collaboration

Education

Engineering or IT degree

Job description

Company Description

Gallagher Security is a global leader in integrated security technology solutions that help organizations protect and manage people and assets across 140 countries. Our award-winning portfolio includes access control, intruder alarm, and perimeter security systems, all designed and manufactured at our global headquarters. We deliver scalable, customizable solutions that support simple, enterprise, and high-security environments across sectors such as government, defense, commercial, healthcare, education, utilities, and transportation. Trusted by over 20,000 customers worldwide, Gallagher technology supports safe campuses, secure healthcare facilities, compliant government operations, resilient critical infrastructure, and efficient transport and logistics.

Role Description

This full-time Technical Account Manager role is on-site in the Christchurch Metropolitan Area. The role is responsible for managing key customer accounts, acting as a trusted technical advisor, and ensuring successful adoption and ongoing use of Gallagher Security solutions. Day-to-day activities include providing technical guidance, coordinating troubleshooting and support, overseeing solution implementation, and working with internal teams to resolve issues and deliver enhancements. The Technical Account Manager will build long-term relationships with customers, identify opportunities to optimize system performance, support sales initiatives with technical input, and help align product capabilities with customer business needs.

Qualifications

• Strong account management skills, with experience maintaining long-term customer relationships and driving customer satisfaction.
• Hands-on technical support and troubleshooting capabilities, with the ability to diagnose issues and coordinate effective resolutions.
• Sales-related skills, including identifying upsell and cross-sell opportunities and supporting the sales team with technical expertise.
• Project management skills for coordinating solution deployments, upgrades, and integrations across multiple stakeholders.
• Background in security, IT, or related technology fields, preferably with experience in access control or integrated security systems.
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts in clear, accessible language.
• Ability to work collaboratively with cross-functional teams and manage priorities in a dynamic environment.
• Relevant tertiary qualification in engineering, information technology, or a related discipline, or equivalent practical experience.