Team Leader, Myhr Services

New Zealand Government; Wellington; On-site; NZD 98,000 - 147,000; Full time

Benefits offered by this job

KiwiSaver

Job summary

New Zealand Government in Wellington is seeking an exceptional Team Leader for the MyHR Services team within People Capability and Culture to provide HR advice and administration to managers across the Ministry. You will lead, coach, and develop the team, ensuring high-quality responses and strong service levels.

You will use data and insights to drive improvements, oversee performance, and contribute to organisation-wide people initiatives.

Qualifications

• Proven leadership experience developing teams in a customer-focused environment.
• Experience managing an operational service and delivering against service standards and performance measures.
• Strong coaching and mentoring skills with a genuine commitment to growing team members' careers.
• Proven track record leading change and continuous improvement initiatives that drive quality performance.
• Strong interpersonal and communication skills with the ability to build effective relationships.
• Ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.

Responsibilities

• Lead and motivate, with a dual focus across both process improvement and staff development.
• Lead quality assurance activities to ensure accurate, customer-focused responses.
• Drive continuous improvement initiatives, reviewing and refining HR processes and workflows to improve efficiency and customer outcomes.
• Use data, insights, and service metrics to identify trends, improve performance, and inform decision-making.
• Contribute to wider People Capability projects and organisational priorities.

Skills

Leadership

Coaching

Change management

Data and metrics

Stakeholder engagement

HR policies

Job description

Help shape the future of education in New Zealand Help shape the future of Education We work to shape an education system that delivers equitable and excellent outcomes Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.

About this role

• Permanent, full-time hours, Wellington based

We are looking for an exceptional Team Leader to lead our MyHR Services team and help deliver outstanding HR support across the Ministry. This is an exciting opportunity to lead a team that sits at the heart of our People Capability and Culture business group. As the first point of contact for managers across the Ministry on HR-related queries, the MyHR Services team plays a critical role in providing accurate, timely, and customer-focused advice and support. As Team Leader, you will lead, coach and develop a team responsible for providing HR advice, guidance, and administrative support to managers across the Ministry. You'll ensure the team consistently delivers high-quality services, meets established service level agreements, and continuously improves the customer experience. You will act as the escalation point for complex HR queries, oversee service delivery performance, and pro-actively champion process improvements that enhance efficiency and effectiveness. Working closely with stakeholders across the Ministry, you'll also support the implementation of organisation-wide People Capability initiatives and contribute to the development of HR policies, processes, and practices. On a daily basis your key responsibilities will be to:

• Lead and motivate, with a dual focus across both process improvement and staff development
• Lead quality assurance activities to ensure accurate, customer-focused responses
• Drive continuous improvement initiatives, reviewing and refining HR processes and workflows to improve efficiency and customer outcomes
• Use data, insights, and service metrics to identify trends, improve performance, and inform decision-making
• Contribute to wider People Capability projects and organisational priorities

Salary range: $98,056 - $147,084 per annum plus KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience. For more details about the role, you can view the Job Description here.

About you

You are a collaborative and people-focused leader who thrives in a fast-paced environment. You bring a customer-centred mindset, enjoy solving problems, and are motivated by improving services and outcomes.

• Proven leadership experience developing teams in a customer-focused environment
• Experience managing an operational service and delivering against service standards and performance measures
• Strong coaching and mentoring skills, with a genuine commitment to growing the career prospects of team members
• Demonstrated success leading change and continuous improvement initiatives that drive quality performance
• Strong interpersonal and communication skills with the ability to establish and maintain effective working relationships
• The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.

Experience within HR, people services, shared services, or a related field would be highly advantageous, as would knowledge of government or public sector environments would be beneficial.

About our group and team

People Capability and Culture is responsible for the design and implementation of strategic workforce initiatives, advisory services, and support for people and culture. The MyHR team is part of the People Operations function and works alongside our payroll, recruitment and reporting teams to provide connected HR services. At Te Tāhuhu o te Mātauranga, you'll contribute to meaningful work that supports better education outcomes for children and young people across Aotearoa New Zealand. You'll join a collaborative and purpose-driven organisation committed to developing its people, embracing diversity, and creating positive outcomes for learners, whānau, and communities.

Are you ready to make a difference?

For further information, please contact Tessa Brown, Acting Manager People Services at: [e-mail]

Applications close 11.59pm on Wednesday, 11 November 2026

We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.