Tax Software Support Specialist | Customer Experience

Myob Group Limited

Christchurch

Hybrid

NZD 60,000 - 82,000

Full time

14 days+

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Benefits offered by this job

Flexible, hybrid workplace

Home office setup support

Corporate discounts

Wellbeing program

Training & development

Generous leave

Job summary

MYOB is seeking a proactive Customer Experience professional to provide timely, efficient support for customers across Australia and New Zealand. You will assist Accountants with their Tax product via phone and email, delivering high-quality technical guidance and collaborating with Product Specialists, Development Teams, and other Support Teams.

Join a flexible, hybrid workplace with training, social events, and a strong focus on wellbeing and employee development.

Qualifications

Solid SaaS knowledge and experience supporting IT products.
Experience troubleshooting applications and workflows.
Knowledge of accounting products is beneficial.
Collaborative mindset and ability to work with MYOB teammates.
Strong communication skills with empathy and active listening.

Responsibilities

Provide high quality, responsive technical and application support for customers across Australia and New Zealand, across their different products and modules.
Work closely with internal partners such as Product Specialists, Development Teams, and other Support Teams.
Meet and exceed performance objectives (KPIs) aligned with the responsbilities of the role