Customer Experience Representative

Myob Group Limited; Christchurch; On-site; NZD 60,000 - 82,000; Full time

Benefits offered by this job

Flexible, hybrid workplace

Home office setup support

Corporate discounts

Wellbeing program

Training & development

Generous leave

Job summary

MYOB is seeking a proactive Customer Experience professional to provide timely, efficient support for customers across Australia and New Zealand. You will assist Accountants with their Tax product via phone and email, delivering high-quality technical guidance and collaborating with Product Specialists, Development Teams, and other Support Teams.

Join a flexible, hybrid workplace with training, social events, and a strong focus on wellbeing and employee development.

Qualifications

• Solid SaaS knowledge and experience supporting IT products.
• Experience troubleshooting applications and workflows.
• Knowledge of accounting products is beneficial.
• Collaborative mindset and ability to work with MYOB teammates.
• Strong communication skills with empathy and active listening.

Responsibilities

• Provide high quality, responsive technical and application support for customers across Australia and New Zealand, across their different products and modules.
• Work closely with internal partners such as Product Specialists, Development Teams, and other Support Teams.
• Meet and exceed performance objectives (KPIs) aligned with the responsbilities of the role

Skills

SaaS knowledge

Troubleshooting

Accounting knowledge

Collaboration

Empathy in support

Job description

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.

At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.

About the Role

Are you proactive and love a challenge? If you enjoy problem solving and providing excellent client service, then this is a role for you! Join the Customer Experience team and provide timely, efficient, and accurate support for our customers.

Support our Accountants and Accounting Practices with their Tax product via phone & email. We will provide training, mentoring and assistance to support you to do this. You will also:

• Provide high quality, responsive technical and application support for customers across Australia and New Zealand, across their different products and modules.
• Work closely with internal partners such as Product Specialists, Development Teams, and other Support Teams.
• Meet and exceed performance objectives (KPIs) aligned with the responsbilities of the role

About You

• Technical and process domain knowledge in SaaS or experience supporting products in an IT environment beneficial
• Experience in troubleshooting applications and workflows.
• Experience / Knowledge of accounting products is beneficial
• A collaborative mindset and ability to work with other team members at MYOB
• Build rapport via voice/chat or via email demonstrating empathy, active listening and strong problem solving and communication skills.
• Proven record of delivering key results against company objectives

Our Culture & Benefits

At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events.

Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers.

Benefit from our partnership with Sonder, which supports the wellbeing of our team members.

Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance.

Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more.

Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution.

At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.

Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.

We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.