Senior Application Support Engineer

Westpac Bank; Takutai; On-site; NZD 90,000 - 130,000; Full time

Job summary

Westpac New Zealand is seeking a Senior Application Support Engineer to maintain the stability, resilience and performance of critical reconciliation and operational platforms. The role involves partnering with operational teams, technology stakeholders and vendors to resolve complex issues and drive operational excellence.

You will bring extensive experience in application or platform support, strong analytical and troubleshooting skills, and a background in cloud, SaaS and on-premises

Qualifications

• Extensive experience in Application Support, Platform Support or Systems Engineering roles.
• Strong analytical and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
• Experience with SQL and database systems.
• Experience supporting enterprise applications across cloud, SaaS and on-premises environments.
• Understanding of incident, problem and change management processes.
• Experience in regulated environments with risk, compliance and operational resilience.

Responsibilities

• Maintain stability, resilience and performance of the Transaction Lifecycle Management (TLM) and RecOps platforms.
• Collaborate with operational teams, technology stakeholders and vendors to resolve issues and drive improvements.
• Communicate effectively with stakeholders and document operational activities.

Skills

Analytical thinking

Troubleshooting

Stakeholder engagement

Communication skills

Automation mindset

Tools

PowerShell

Python

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This is a 12 months fixed term contract.

As aSeniorApplication SupportEngineer,you will support the platforms that underpin critical reconciliation and operational processes across the bank. This role offers the opportunity to work on a business-critical service, combining deep technicalexpertisewith problem solving, continuous improvement and stakeholder collaboration.

As a senior technical specialist,you'llbe responsible formaintainingthe stability,resilienceand performance of the Transaction Lifecycle Management (TLM) andRecOpsplatforms.You'llpartner closely with operational teams, technology stakeholders and vendors to resolve complex issues, enhance platformcapabilityand drive operational excellence.

Nā tāu rourou | What will you bring?

You’resomeone who enjoys solving complex problems, thrives in dynamic environments and takes pride in delivering reliable outcomes for customers and stakeholders.

You’llbring:

Extensive experience in Application Support, Platform Support or Systems Engineering roles.

Strong analytical and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.

SQL and database experience.

Experience supporting enterprise applications across cloud,SaaSand on-premises environments.

A strong understanding of operational support practices, including incident,problemand change management.

Experience working in environments where risk management, compliance and operational resilience are critical.

Excellent stakeholder engagement and communication skills.

A continuous improvement mindset, with a passion for automation,simplificationand innovation.

Bonus Points If You Have

Experience within financial services or banking.

Scripting or automation experience using tools such as PowerShell or Python.

ITIL certification or similar industry qualifications.

Ko mātou ēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.