Platform Engineer

Westpac New Zealand; New Zealand; On-site; NZD 100,000 - 150,000; Full time

Job summary

Westpac New Zealand is seeking a Platform Engineer to support ServiceNow deployment and ongoing platform improvements. You will work across SMART Squad and Service Visibility, driving automation, integration, and CMDB/Discovery activities within the ITOM space.

The role requires 2+ years of platform engineering experience, a tertiary IT qualification, and a broad technical skillset across infrastructure services. Collaborative delivery and strong communication are essential.

Qualifications

• 2+ years as a Platform Engineer or equivalent experience.
• Tertiary level qualifications in IT, IS or related discipline.
• Experience with agile methodologies and best practice.
• Broad awareness across a variety of technologies, infrastructure services.

Responsibilities

• Lead and implement integration of ServiceNow with other applications.
• Maintain/upgrade existing mid-server applications (Windows virtual machines).
• Contribute to architectural designs.
• Help teams adopt ServiceNow.
• Assist in the setup and maintenance of Discovery, Service Mapping and CMDB Integrations.
• Assist with troubleshooting of infrastructure issues, including collaboration with the wider engineering community.
• Assess, analyse, develop, document and implement changes based on requests for change.
• Define testing requirements and direct these tasks – responsibility for platform quality.
• Establish strong, productive relationships with the wider business.
• Act as an ambassador for the group and profession in delivery and behaviours.
• Ensure full transparency of work to enable engineering squads to understand options.
• Identify risks and collaborate with Technology Risk Services to address gaps.
• Coordinate and facilitate the resolution of technology issues and incidents.

Skills

Platform engineering

ServiceNow

IT infrastructure

Automation

Education

Tertiary IT qualification

Tools

Windows Server

Job description

Mō te tūranga | About the Role

We have two Squads involved in the implementation of ServiceNow within Westpacrequiring Platform Engineerassistance, as follows:

SMART Squad: Responsible for implementing and managing the ServiceNow Platform

Service Visibility: Responsibility for the ITOM application and CMDB within ServiceNow

As a member of this cross-functional team you will provideexpertisein platform engineering to improve the automation and integration of the ServiceNow platform. We are looking for a technical all-rounder who has a broad understanding of the IT infrastructure stack and can drive the successful completion of discovery, servicemappingand automated integrations with our ServiceNow platform.

Platform Management

Leadandimplement integration of ServiceNow with other applications

Maintain/upgrade existing mid-server applications (Windows virtual machines)

Contribute to architectural designs

Help teams adopt ServiceNow

Assistin the setup and maintenance of Discovery, Service Mapping and CMDB Integrations.

Assistwith troubleshooting of infrastructure specific issues, including collaboration with the wider engineering community

Capacity & Change

Assess, analyse, develop,documentand implement changes based on requests for change

Excellent understanding of trouble shootingmethodologyto provide root cause analysis for major impacting service and operational problems

Lead and/orassistswith the implementation of agreed remedies and preventative measures

Define testing requirements and direct these tasks – assuming responsibility for the platform quality for the project or work request

Relationships

Establish strong, productive working relationships with the wider business

Act as an ambassador for the group and profession at all timesin delivery and behaviours

Ensures full transparency of work to enable engineering squads to fully understand the options available to them

Good understanding of technology risks and associated controls

Identify, surface risks, and collaborate with Technology Risk Services to address risk gaps

Support risk management initiatives and practices in your service area and across Core Infrastructure service group

Coordinate andfacilitatethe resolution of technology issues and incidents for the group

Act as Risk Champion for the group while supporting the Service Owner uplift risk management awareness and maturity

Nā tāu rourou | What will you bring?

2+ years as aPlatform Engineer

Tertiary level qualifications in IT, IS or associated disciplines or equivalent

Experience of agile methodologies and best practice – Scrum, Kanban,SAFeetc.

Broad skillset and/or awareness across a variety of technologies, in particular infrastructure services

Skills & Capabilities

Highly developed analytical skills

Builds effective relationships and assimilates information quickly

Self-Leader manages to high quality and time

Driven to deliver proven ability to deliver the best possible results for the organisation; and shows determination, resourcefulness, and a sense of purpose in achieving this

Presentation Skills ability to impart knowledge in a fun and inclusive way

Communications ability to explain complex technologies to both technical and non-technical stakeholders, along with both excellent written and oral skills

Ability to write concise and easy to understand documentation

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Westpac New Zealand, established in 1861, is a leading bank offering comprehensive financial solutions for individuals, businesses, and government entities across the country.

Banking Credit Intermediation Financial Services