System Management Engineer

Thales Group; Otago; On-site; SGD 90,000 - 140,000; Full time

Job summary

Thales Solutions Asia is seeking a System Management Engineer (Command and Control) to oversee operations, maintenance, and lifecycle management of mission-critical C2 systems for a government client.

You will collaborate with technical teams, vendors, and stakeholders to ensure reliability, meet SLAs, manage enhancements, and sustain operational readiness. This role is seconded at the client’s location and requires strong coordination across locations.

Qualifications

• Bachelor’s degree in Information Security, IT, IS, Business IT, or equivalent.
• 5+ years in IT operations, systems support, or maintenance of mission-critical systems.
• Experience with stringent SLAs and availability targets 99.9% or higher.
• Strong knowledge of ITSM, incident/change/configuration management.

Responsibilities

• Monitor system health, uptime, downtime, and incidents to meet SLA targets (up to 99.9%).
• Coordinate incident management, escalation, troubleshooting, and stakeholder communications.

Skills

IT operations

ITSM

Vendor management

Incident management

Change management

Documentation

Stakeholder management

Communication

Education

Bachelor's degree in Information Systems/IT

Tools

ITSM tools

CMDB knowledge

Job description

Thales Solutions Asia is looking for a System Management Engineer (Command and Control) to oversee the operations, maintenance, and lifecycle management of mission-critical Command and Control (C2) systems supporting a government agency.

In this role, you will work closely with technical teams, vendors, and stakeholders to maintain system reliability, meet stringent Service Level Agreements (SLAs), manage system enhancements, and ensure operational readiness.

This role will be seconded at the client's location.

Responsibilities

• Monitor system health, uptime, downtime, and incidents to maintain stringent SLA requirements, including availability targets of up to 99.9%.


• Coordinate incident management, issue escalation, troubleshooting, and stakeholder communications.


• Support on-site operations across project locations and provide timely operational support through emails and group chats based on incident priority and severity.


• Coordinate system patching, planned downtime, power servicing, and recovery activities to ensure system availability.


• Manage hardware maintenance contracts, software licences, security certificates, and other service agreements.


• Monitor vendor performance and ensure compliance with contractual obligations and SLA requirements.


• Coordinate contract variations, non-conformance matters, and follow-up actions with relevant stakeholders.


• Support vendor security clearance submissions and audits of Authority-Furnished Spares.


• Coordinate Change Requests (CRs), including requirements review, solution validation, approvals, implementation tracking, testing, and closure.


• Manage system baselines, configuration changes, and technical documentation.


• Plan and track technology refresh activities, including hardware and software upgrades, operating system migrations, infrastructure migrations, and end-of-life replacements.


• Monitor obsolescence risks involving hardware, software licences, operating systems, and security certificates.


• Coordinate system enhancements, infrastructure upgrades, maintenance activities, and technical refresh projects.


• Review vendor proposals, technical solutions, operation and maintenance manuals, troubleshooting guides, and operational documentation.


• Support procurement activities, including service contracts, maintenance agreements, bulk tenders, and ad-hoc requirements.


• Monitor budgets, expenditure, and forecasts for maintenance services, system enhancements, Change Requests, and ad-hoc projects.


• Maintain project documentation, including project handbooks, meeting minutes, system records, and operational reports.


• Support baseline reviews, compliance activities, and governance processes to ensure effective system management.

Requirements

• Bachelor’s Degree in Information Security, Information Technology, Information Systems, Business IT, or an equivalent discipline.


• At least 5 years of experience in IT operations, systems support, project management, or the maintenance of mission-critical systems.


• Experience working with stringent SLAs, preferably in environments with availability targets of 99.9% or higher.


• Good understanding of IT Service Management (ITSM), operational best practices, incident management, change management, and configuration management.


• Experience in vendor management, contract administration, procurement, budget tracking, or technical project coordination.


• Ability to understand system and software architectures, infrastructure dependencies, and user operational requirements.


• Strong coordination, communication, documentation, and stakeholder management skills.


• Ability to work under pressure, prioritise competing tasks, and respond effectively to operational incidents.


• Willingness to learn new technologies and adapt to evolving system requirements.